Why IT Struggles to Meet Department Goals

Why IT Struggles to Meet Department Goals

Low BarLow Bar

Only 29% of surveyed IT pros said their department either constantly meets or exceeds goals.

Critical InterventionCritical Intervention

These IT pros said their organization–on average–will detect and address 57% of critical IT issues before they impact business.

Meaningful MetricMeaningful Metric

47% of IT pros within large enterprises use analytical tools to measure IT performance. Within organizations of all sizes, three-quarters of tech employees who use analytics said these tools are either helpful or “extremely” helpful.

Impact StatementImpact Statement

48% said they can transform all or most relevant insights from IT analytics into actionable plans for improvement.

Leading Key Performance Indicators (KPIs) for IT operations excellenceLeading Key Performance Indicators (KPIs) for IT operations excellence

Uptime: 89%, Performance: 80%, Number of open issues: 48%, Average time to fix issues: 46%, Security breaches: 45%

Closely Watched, Part IClosely Watched, Part I

51% of IT pros track uptime in real-time, and another 19% do so daily.

Closely Watched, Part IIClosely Watched, Part II

39% track performance in real-time, and 26% do so daily.

Most Difficult KPIs to MeetMost Difficult KPIs to Meet

Performance: 71%, Uptime: 51%, Data loss: 40%

Open WindowsOpen Windows

79% of tech pros said their organization monitors IT KPIs over their networks, and 78% do so over databases. Another 72% track this through applications.

Elusive AreaElusive Area

While 80% said their organization analyzes configuration consistency throughout the network, databases, storage, applications and clusters, only one-half do so within the cloud.

On the RadarOn the Radar

77% of IT pros said their CIO is highly concerned about tech department KPIs, and 69% said their head of IT infrastructure is. Only 19% said their CEO is highly concerned about this.

Dennis McCafferty
Dennis McCafferty
Dennis McCafferty is a contributor to CIO Insight. He covers topics such as IT leadership, IT strategy, collaboration, and IT for businesses.

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