Why IT Struggles to Meet Department Goals
Low Bar
Only 29% of surveyed IT pros said their department either constantly meets or exceeds goals.
Critical Intervention
These IT pros said their organization–on average–will detect and address 57% of critical IT issues before they impact business.
Meaningful Metric
47% of IT pros within large enterprises use analytical tools to measure IT performance. Within organizations of all sizes, three-quarters of tech employees who use analytics said these tools are either helpful or “extremely” helpful.
Impact Statement
48% said they can transform all or most relevant insights from IT analytics into actionable plans for improvement.
Leading Key Performance Indicators (KPIs) for IT operations excellence
Uptime: 89%, Performance: 80%, Number of open issues: 48%, Average time to fix issues: 46%, Security breaches: 45%
Closely Watched, Part I
51% of IT pros track uptime in real-time, and another 19% do so daily.
Closely Watched, Part II
39% track performance in real-time, and 26% do so daily.
Most Difficult KPIs to Meet
Performance: 71%, Uptime: 51%, Data loss: 40%
Open Windows
79% of tech pros said their organization monitors IT KPIs over their networks, and 78% do so over databases. Another 72% track this through applications.
Elusive Area
While 80% said their organization analyzes configuration consistency throughout the network, databases, storage, applications and clusters, only one-half do so within the cloud.
On the Radar
77% of IT pros said their CIO is highly concerned about tech department KPIs, and 69% said their head of IT infrastructure is. Only 19% said their CEO is highly concerned about this.