How Strategic Organizations Maximize IT’s Value

How Strategic Organizations Maximize IT’s Value

How Strategic Organizations Maximize IT’s ValueHow Strategic Organizations Maximize IT’s Value

By Dennis McCafferty

Calling the ShotsCalling the Shots

36% of survey respondents at strategic companies said their CIO or vice president of IT is the prime person responsible for tech decisions, compared to just 26% of those at reactive companies who say the same.

Top IT Priorities for Strategic CompaniesTop IT Priorities for Strategic Companies

Improving customer experience: 33%, Improving employee productivity: 30%, Reducing IT costs: 30%, Increasing IT automation: 25%

Enforced StandardsEnforced Standards

Two-thirds of survey respondents at strategic organizations either make it mandatory for the IT department to have formal SLAs covering the availability and performance of IT services, or provide guidelines for this. But only 22% of those at reactive businesses do so.

On the ClockOn the Clock

32% of those at strategic companies measure mean time to recovery (MTTR) to track problem management, compared to just 12% of those at reactive organizations who measure this.

Outside Assistance: Access AssuranceOutside Assistance: Access Assurance

62% of those at strategic organizations said they use either cloud or service providers for their network and connectivity support, but just 38% of those at reactive companies do.

Outside Assistance: Protected StateOutside Assistance: Protected State

60% of those at strategic companies said they use cloud or service providers for desktop security services, as opposed to 50% of those at reactive organizations who do.

Outside Assistance: Ticket ItemOutside Assistance: Ticket Item

60% of those at strategic companies turn to cloud or service providers for desktop/help desk support, compared to about two of five of those at reactive businesses who do.

Outside Assistance: Migration ConsiderationOutside Assistance: Migration Consideration

41% of those at strategic businesses will support and contract for public cloud services on behalf of business if their IT department can’t fulfill the equivalent need in-house, as opposed to 30% of those at reactive organizations who will do this.

Top Tactics/Strategies for Optimizing IT EfficiencyTop Tactics/Strategies for Optimizing IT Efficiency

Data storage and/or backup: 85%, Centralized antivirus/anti-malware scanning: 82%, Password management: 68%, Policy management: 67%, Remote device access/control: 65%

Major ResponsibilityMajor Responsibility

46% of survey respondents from all companies said they have less than 100 managed devices per technician within their organization, but 45% said they have more than 100 to 500 managed devices per technician.

Dennis McCafferty
Dennis McCafferty
Dennis McCafferty is a contributor to CIO Insight. He covers topics such as IT leadership, IT strategy, collaboration, and IT for businesses.

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