How Strategic Organizations Maximize IT’s Value
How Strategic Organizations Maximize IT’s Value
By Dennis McCafferty
Calling the Shots
36% of survey respondents at strategic companies said their CIO or vice president of IT is the prime person responsible for tech decisions, compared to just 26% of those at reactive companies who say the same.
Top IT Priorities for Strategic Companies
Improving customer experience: 33%, Improving employee productivity: 30%, Reducing IT costs: 30%, Increasing IT automation: 25%
Enforced Standards
Two-thirds of survey respondents at strategic organizations either make it mandatory for the IT department to have formal SLAs covering the availability and performance of IT services, or provide guidelines for this. But only 22% of those at reactive businesses do so.
On the Clock
32% of those at strategic companies measure mean time to recovery (MTTR) to track problem management, compared to just 12% of those at reactive organizations who measure this.
Outside Assistance: Access Assurance
62% of those at strategic organizations said they use either cloud or service providers for their network and connectivity support, but just 38% of those at reactive companies do.
Outside Assistance: Protected State
60% of those at strategic companies said they use cloud or service providers for desktop security services, as opposed to 50% of those at reactive organizations who do.
Outside Assistance: Ticket Item
60% of those at strategic companies turn to cloud or service providers for desktop/help desk support, compared to about two of five of those at reactive businesses who do.
Outside Assistance: Migration Consideration
41% of those at strategic businesses will support and contract for public cloud services on behalf of business if their IT department can’t fulfill the equivalent need in-house, as opposed to 30% of those at reactive organizations who will do this.
Top Tactics/Strategies for Optimizing IT Efficiency
Data storage and/or backup: 85%, Centralized antivirus/anti-malware scanning: 82%, Password management: 68%, Policy management: 67%, Remote device access/control: 65%
Major Responsibility
46% of survey respondents from all companies said they have less than 100 managed devices per technician within their organization, but 45% said they have more than 100 to 500 managed devices per technician.
