How to Create a World-Class Tech Team
How to Create a World-Class Tech Team
The traditional way that IT creates value is changing, and IT departments are expected to innovate more than ever before in order to create value.
Constructive Thinking
World-class tech teams devote 39% of their IT budget on “build” activities (such as delivering new app functions), while peer-level teams only allocate 30% of the budget to this.
Payment Due, Part I
78% of world-class tech teams present customers’ bills online, as opposed to only 23% of peer teams that do this.
Payment Due, Part II
88% of world-class IT departments have automated the posting of customer remittances, compared to just 52% of peer-level counterparts which have done so.
In the Loop
74% of world-class IT departments deploy self-servicing tech in support of collaboration with distributors or suppliers, but just 12% of peer-level departments are doing so.
Digital Dollars
88% of world-class tech teams enable suppliers to transact with their company through an e-procurement system requiring no manual intervention, compared to only 19% of peer-level teams which allow for this.
Optimal Interaction
World-class IT departments make it possible for their organizations to “cover” 79% of customers within a customer relationship management (CRM) system, but just 53% of peer-level departments can do this.
Best Practices: Encourage Pro-Active Value Creation
Empower your IT staffers to identify and present opportunities for better internal process improvement, value-chain digitization and product/services innovation.
Best Practices: Map Authority and Accountability
In converging tech within business areas, such as digital marketing and financial analytics, clearly distinguish between business and IT ownership of the involved strategies, tech acquisitions, solution development and app maintenance.
Best Practices: Sharpen Financial Skillsets
Help your tech teams cultivate savvy financial management skills. With this, they can develop total cost of ownership projections that compare, for example, cloud-based solution models to traditional IT acquisition approaches.
