How to Create a World-Class Tech Team

How to Create a World-Class Tech Team

The traditional way that IT creates value is changing, and IT departments are expected to innovate more than ever before in order to create value.

World-class tech teams devote 39% of their IT budget on “build” activities (such as delivering new app functions), while peer-level teams only allocate 30% of the budget to this.

78% of world-class tech teams present customers’ bills online, as opposed to only 23% of peer teams that do this.

88% of world-class IT departments have automated the posting of customer remittances, compared to just 52% of peer-level counterparts which have done so.

74% of world-class IT departments deploy self-servicing tech in support of collaboration with distributors or suppliers, but just 12% of peer-level departments are doing so.

88% of world-class tech teams enable suppliers to transact with their company through an e-procurement system requiring no manual intervention, compared to only 19% of peer-level teams which allow for this.

World-class IT departments make it possible for their organizations to “cover” 79% of customers within a customer relationship management (CRM) system, but just 53% of peer-level departments can do this.

Empower your IT staffers to identify and present opportunities for better internal process improvement, value-chain digitization and product/services innovation.

In converging tech within business areas, such as digital marketing and financial analytics, clearly distinguish between business and IT ownership of the involved strategies, tech acquisitions, solution development and app maintenance.

Help your tech teams cultivate savvy financial management skills. With this, they can develop total cost of ownership projections that compare, for example, cloud-based solution models to traditional IT acquisition approaches.