Nine Steps to Achieving Transformational Change

Nine Steps to Achieving Transformational Change

Drive Change From WithinDrive Change From Within

Having the impetus for change is not enough. Management should drive transformational change within enterprise and be accountable for it.

Communication Is KeyCommunication Is Key

From the beginning of your effort, leverage top-down communications to achieve transformational change.

A Road Map Is Not EnoughA Road Map Is Not Enough

Use a holistic framework that lets you tailor your tactics and solutions to the people, processes, tools and infrastructure of transformational change.

Be Centralized and DecentralizedBe Centralized and Decentralized

To manage transformational change, use a centralized team with project and change management skills. Then enlist the business unit teams to implement that change.

How to Create Buy-InHow to Create Buy-In

To overcome barriers to change: Launch a test project to establish the need for change and the efficacy of the process and team. Enlist people who already believe in the project to communicate its value and to create momentum. Outline the need for change from a business or ROI perspective.

Establish Reviews and MeasuresEstablish Reviews and Measures

Use incremental reviews and measures to facilitate timely problem-solving. Begin with the goal in mind and then identify measures that will indicate success along the way.

Use Improvement ProgramsUse Improvement Programs

To reinforce change, provide ongoing training to encourage a new culture, behaviors and necessary skills. Incorporate these into employee evaluations and rewards.

Continuity a PlusContinuity a Plus

You should use continuous improvement programs to monitor and refine the transformational change so that it will endure.

How to Bridge Business SilosHow to Bridge Business Silos

To connect silos and overcome a lack of integration: Outline a single view of the transformation’s goals in a one-page document. Focus on the value streams rather than the functions. Use cross-functional training programs between the business, process and quality management teams.

Karen A. Frenkel
Karen A. Frenkel
Karen A. Frenkel is a contributor to CIO Insight. She covers cybersecurity topics such as digital transformation, vulnerabilities, phishing, malware, and information governance.

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