Benefits and Challenges of Intelligent Automation

Benefits and Challenges of Intelligent Automation

Benefits and Challenges of Intelligent AutomationBenefits and Challenges of Intelligent Automation

The majority of business leaders expect intelligent automation to be deployed in companies within five years, but they recognize the obstacles they will face.

The Rise of IAThe Rise of IA

86% of the global business leaders surveyed believe their organization must successfully deploy intelligent automation (IA) solutions within the next five years to be a leader in their field.

Facing RealityFacing Reality

Although they recognize the growing importance of IA, 69% of the business leaders said their company is not currently deploying it.

Future InvestmentsFuture Investments

54% of the companies that are not currently using IA intend to do so in the future. Of the executives responding to this question, 63% are IT decision-makers and 45% are C-level execs.

Coming SoonComing Soon

59% of the global business leaders who intend to use IA believe their organization will begin investing within two to three years. On average, companies will invest in IA within four years.

C-Level LeadershipC-Level Leadership

Business leaders believe it will be more important for C-level executives to understand new and emerging technologies (60%) than to have a deep specialization in strategy, sales and marketing (40%).

Qualities Essential for ExecutivesQualities Essential for Executives

Ability to lead a workforce that’s augmented by IA and other tech: 53%.
Strategic vision that incorporates technological changes: 52%.
Thorough familiarity with emerging technologies: 52%.

Roadblocks to Incorporating IARoadblocks to Incorporating IA

Difficulty recruiting (or retraining) IA-skilled employees: 40%.
Increased cyber-security threats: 39%.
Difficulty integrating IA into legacy IT: 37%.

Facing the ResistanceFacing the Resistance

87% of IT decision-makers and 72% of C-level executives believe the adoption of advanced technologies and innovations has been limited by employee resistance.

How IA Would Affect WorkersHow IA Would Affect Workers

45% believe incorporating IA would replace a portion of their workforce, but 55% believe integrating IA into their current processes would simply augment their workers.

Job ConsequencesJob Consequences

60% of consumer respondents believe workers would lose their jobs as a result of intelligent automation.

Could IA Help Employees?Could IA Help Employees?

40% of respondents from the United States and the United Kingdom and 47% from Germany believe integrating IA would enable workers to do their job better.

Industries Most Affected by IAIndustries Most Affected by IA

Financial services: 38%.
Manufacturing: 36%.
Aerospace: 31%.

Karen A. Frenkel
Karen A. Frenkel is a contributor to CIO Insight. She covers cybersecurity topics such as digital transformation, vulnerabilities, phishing, malware, and information governance.

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