Not Dialed In: The Top Conference Call Offenders

By Dennis McCafferty  |  Posted 08-21-2015 Email

They serve a useful purpose but—let's face it—conference calls can often seem like an experience to endure rather than an opportunity for collaborative excellence. As a CIO, you are inevitably asked to participate in these calls. As a result, you've likely suffered through the classic conference call miscues: excessive background noise, on-hold music interrupting the flow, attendees talking over each other and—of course—the colleague who thinks he's responding to a question, but is actually on mute. These and other conference call snafus were recently ranked in a recent survey from OfficeTeam, illustrating that the difference between an effective conference call and a choppy, counterproductive one essentially boils down to advanced preparation and basic consideration for others. "It's tempting to let your guard down on conference calls because participants can't see you, but basic meeting rules still apply," said Robert Hosking, executive director of OfficeTeam. "To get the most out of these discussions, join on time, offer your undivided attention and be respectful of other attendees." As an added bonus, OfficeTeam has included a list of classic conference call offenders, and we've included some of those here (along with tips to avoid these behaviors). More than 1,000 U.S. professionals took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


Submit a Comment

Loading Comments...
Manage your Newsletters: Login Register