CIOs Turn to MSPs to Boost IT Performance
Key Component
92% of survey participants say that technology is important to business success.
Helping Hand, Part I
About three in 10 organizations have adopted managed services in some form.
Helping Hand, Part II
50% say their organizations have used IT service and solution providers for cloud computing initiatives, and 48% have used it to manage IT functions such as the help desk.
Top Business Strategy Priorities for 2014
Reducing costs and overhead: 56%, Improving staff productivity and capabilities: 52%, Reaching new customer segments: 50%, Improving data analytics for better, faster decisions: 42%, Innovating more effectively: 37%
Top Service-Level Agreement Priorities of Organizations
24/7 support: 63%, Data security and privacy: 61%, Response times: 55%
Can-Do Direction
48% of business and IT professionals say either the CIO or another member of the senior IT staff is driving the move to managed services.
Long-Term Commitment
29% of organizations using managed services today have done so for more than five years, up from 26% of companies which have used managed services for that long as of 2011.
Staffing Stability
Only 26% of organizations reduced internal IT headcount after contracting with a managed service provider, and 53% made no staffing changes at all.
Teachable Moment
Four in 10 business and IT professionals say their organizations received on-site training from their managed service provider as part of the adoption process.
Speed of Implementation
60% say it took no more than five months for the managed service provider to get company systems fully on-boarded, and 24% say it took less than two months.
