Do IT Teams Do Enough to Prevent Problems?
Do IT Teams Do Enough to Prevent Problems?
Tech teams contend with at least a half-dozen unexpected issues per week that could be avoided with better planning and automation.
Mad, Mad World
56% of organizations are operating in a chaotic state when it comes to IT service delivery.
Fire Alarm
Tech departments deal with an average of six unexpected IT issues a week.
All Hands on Deck
Each of these issues takes three hours and 16 minutes to mitigate, involving the efforts of eight IT staffers.
Stormy Weather
Two-thirds of IT managers said their organization has experienced a cloud outage, indicating that these outages could have been avoided. Nearly three of five said the outages are due to improper IT health and risk management.
Underperforming Area
97% said their department’s efficiency could be better.
Improvement Plan, Part I
61% said efficiency would be improved through better IT optimization, and the same percentage said server consolidation to reduce infrastructure administration workload would help.
Improvement Plan, Part II
55% said more or better diagnosis, trending or analytics tools would boost IT efficiency, while 54% said more focus is needed on the company’s reactive processes.
Tight Squeeze
IT managers said their staff spends just 10% of its time on proactive, improvement activities, such as application tuning, server tuning, data management and IT risk avoidance.
Manual Effort
Only 17% said their company is able to optimize IT operations through proactive, automated actions.
Top Perceived Benefits of Proper IT Optimization
Improved IT efficiency: 90%, Increased business productivity: 86%, Increased workforce productivity: 86%, Cost savings: 85%, Implementation of consolidation and virtualization projects: 83%