How Internet Disruptions Cripple Organizations
Internet disruptions result in business-damaging impacts—frequently in the form of increased customer support calls, decreased productivity and revenue losses.
89% of the IT decision-makers surveyed said their organization has experienced an internet disruption within the last 12 months.
Network outages: 43%,
Provider outages: 30%,
Unplanned maintenance: 27%,
Hardware issues and failure: 27%,
Configuration issues: 27%
Survey respondents said that, on average, it takes 8.7 hours to identify and resolve a disruption outside of network control and 7.4 hours to identify and resolve a disruption within network control.
79% said these disruptions are “painful” for their organization, and 35% said they are “excruciating” or “crippling.”
55% of the respondents said the disruptions frustrate users, and 48% said they result in teams having to work long hours.
46% said the disruptions result in more help desk tickets, and 46% said they frustrate management.
Increased customer support calls: 45%,
Cost and time burdens: 45%,
Reduced employee productivity: 40%,
Decreased customer satisfaction: 36%,
Revenue losses: 32%
Monitoring network activity and identifying patterns: 44%,
Enforcing end-user practices: 44%,
Restricting user permissions and actions: 42%,
Improving network infrastructure: 41%,
Learning about new types of threats and risks: 40%