How Strategic Organizations Maximize IT’s Value

 
 
By Dennis McCafferty  |  Posted 07-07-2015 Email
 
 
 
 
 
 
 
 
 
  • Previous
    How Strategic Organizations Maximize IT’s Value
    Next

    How Strategic Organizations Maximize IT’s Value

    By Dennis McCafferty
  • Previous
    Calling the Shots
    Next

    Calling the Shots

    36% of survey respondents at strategic companies said their CIO or vice president of IT is the prime person responsible for tech decisions, compared to just 26% of those at reactive companies who say the same.
  • Previous
    Top IT Priorities for Strategic Companies
    Next

    Top IT Priorities for Strategic Companies

    Improving customer experience: 33%, Improving employee productivity: 30%, Reducing IT costs: 30%, Increasing IT automation: 25%
  • Previous
    Enforced Standards
    Next

    Enforced Standards

    Two-thirds of survey respondents at strategic organizations either make it mandatory for the IT department to have formal SLAs covering the availability and performance of IT services, or provide guidelines for this. But only 22% of those at reactive businesses do so.
  • Previous
    On the Clock
    Next

    On the Clock

    32% of those at strategic companies measure mean time to recovery (MTTR) to track problem management, compared to just 12% of those at reactive organizations who measure this.
  • Previous
    Outside Assistance: Access Assurance
    Next

    Outside Assistance: Access Assurance

    62% of those at strategic organizations said they use either cloud or service providers for their network and connectivity support, but just 38% of those at reactive companies do.
  • Previous
    Outside Assistance: Protected State
    Next

    Outside Assistance: Protected State

    60% of those at strategic companies said they use cloud or service providers for desktop security services, as opposed to 50% of those at reactive organizations who do.
  • Previous
    Outside Assistance: Ticket Item
    Next

    Outside Assistance: Ticket Item

    60% of those at strategic companies turn to cloud or service providers for desktop/help desk support, compared to about two of five of those at reactive businesses who do.
  • Previous
    Outside Assistance: Migration Consideration
    Next

    Outside Assistance: Migration Consideration

    41% of those at strategic businesses will support and contract for public cloud services on behalf of business if their IT department can't fulfill the equivalent need in-house, as opposed to 30% of those at reactive organizations who will do this.
  • Previous
    Top Tactics/Strategies for Optimizing IT Efficiency
    Next

    Top Tactics/Strategies for Optimizing IT Efficiency

    Data storage and/or backup: 85%, Centralized antivirus/anti-malware scanning: 82%, Password management: 68%, Policy management: 67%, Remote device access/control: 65%
  • Previous
    Major Responsibility
    Next

    Major Responsibility

    46% of survey respondents from all companies said they have less than 100 managed devices per technician within their organization, but 45% said they have more than 100 to 500 managed devices per technician.
 

Companies that are considered strategic are highly focused on improving customer experiences while reducing IT costs and increasing tech automation, according to a recent survey from Kaseya. The report, "IT Operations Benchmark Survey 2015," examines differences between companies that are considered strategic (meaning IT takes a key role in driving business innovation while achieving operational excellence with day-to-day tech needs) and reactive (meaning the tech department essentially responds to individual user challenges and requests). Results reveal that strategic companies set a high bar when it comes to implementing formal SLAs for IT services, and are more likely to measure mean time to recovery (MTTR) to track problem management. Many of these organizations also take advantage of the cloud to support business objectives and desktop security needs. "Most IT groups … find that they don't have enough time to invest in strategic projects," said Loren Jarrett, chief marketing officer for Kaseya. "By adopting the practices of mature IT organizations, including automating IT management activities, standardizing and streamlining processes and leveraging cloud services, IT groups at companies of all sizes can free up more time and resources to focus on projects that will drive results for business." CIOs, IT directors/managers, network engineers, systems administrators and other tech pros representing 500 companies took part in the research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

Submit a Comment

Loading Comments...
 
Manage your Newsletters: Login Register