Is Your IT Team Reactive or Strategic?

By Dennis McCafferty  |  Posted 08-12-2016 Email

What's the difference between strategic companies and the rest of the pack? For starters, the former grows revenue at a much faster rate than the latter, according to a recent survey from Kaseya. The resulting "IT Operations Benchmark Survey 2016" report distinguishes organizations into a number of categories, including those considered strategic and those considered reactive. Aligned/strategic companies are defined as those which achieve IT operational excellence and strategically drive business innovation, while also tracking and managing against service level agreements (SLAs) or availability and performance expectations. In addition, they're more likely to invest in innovation and productivity drivers such as remote device and access control and the automation of activities and deployments. Reactive companies, in contrast, focus mainly on responding to individual user challenges and requests. "(Non-aligned/strategic companies) can never find enough free time or limit unplanned interruptions to turn their attention to more strategic projects that will support their company's overall growth goals," according to the report. "Instead, they are stuck in a cycle of repetitive manual updates and stressful reactive firefighting." Representatives of an estimated 1,200 global small and medium businesses took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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