Shadow IT Hurts Automation Efforts

By Dennis McCafferty  |  Posted 11-21-2014 Email

CIOs and other IT executives are eager to pursue tech automation solutions, as the many benefits—improved productivity, customer service and collaboration—are clear. However, the actual execution of these deployments remains highly disconnected, leading individual business departments to pursue shadow IT, which introduces potentially troublesome tech tools into the process, according to a recent survey from PMG. In organizations without enterprise-focused automation initiatives, tech employees feel overloaded: They spend too much time "taking orders," rather than advancing cloud, mobile and big data strategies. "IT departments are saying they are aligned with their organization's business goals," says Joe LeCompte, principal at PMG. "Combine that with the increased availability of drag-and-drop business process management and control tools, and the outlook for true enterprise automation is very bright. [However], shadow IT is also an issue for businesses looking to automate, with IT leaders saying that business departments deploy automation solutions without IT's knowledge. This is an issue IT needs to take the lead on curbing." More than 300 IT executives—including CIOs, CTOs, vice president-level officers, managers, supervisors and directors—took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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