Why Resisting Digital Transformation Is a Mistake

Why Resisting Digital Transformation Is a Mistake

Shifting CourseShifting Course

61% of enterprise IT buy-side execs surveyed strongly agree that the new wave of digital tech is fundamentally changing the way entire industries operate.

Falling BehindFalling Behind

52% of those surveyed strongly agree that enterprises which fail to embrace digital transformation will lose ground to competitors very quickly in the next couple of years.

Top Digital Tech GoalsTop Digital Tech Goals

To improve the usefulness of operational insights/data to boost productivity: 73%, To decrease operations costs and/or increase efficiency: 72%, To enhance the targeting and usefulness of market insights, growth opportunities and data that improves competitiveness: 70%

Biggest Obstacles in Adopting Digital TechBiggest Obstacles in Adopting Digital Tech

Poorly integrated processes among internal and external providers: 37%, Resistance to consolidation among leading business units: 34%, Ineffective change management: 32%, Lack of conviction that a service provider can drive value: 27%, Lack of capability on the part of IT leadership: 26%

Last CallLast Call

40% of enterprise IT buy-side execs surveyed said the CIO makes the final decision in determining which processes are ready for digital transformation, but 38% indicated that the CFO does.

Leadership StatementLeadership Statement

38% of those surveyed said their organization has appointed a senior exec to lead their digital transformation strategy, and another 18% said they will within the next three years.

Purchase OptionsPurchase Options

39% said they’ll make “extensive” investments in internal shared services, and 38% said they’ll make similar investments in global business services/integrated services.

Top Tech Focuses of Shared Services and Outsourcing ProgramsTop Tech Focuses of Shared Services and Outsourcing Programs

Analytics/big data: 60%, Interactive/collaborative tools, apps and social media: 53%, Cloud/Software as a Service: 52%, Mobility: 50%

Organization Departments/Areas Most Impacted by Shared Services/Outsourcing of Digital TechOrganization Departments/Areas Most Impacted by Shared Services/Outsourcing of Digital Tech

Sales/customer service/CRM: 85%, Industry-specific needs, such as making insurance claims or processing retail transactions: 83%, Marketing: 81%. Finance and accounting: 78%, Supply chain/logistics: 74%

Top Capabilities of Internal Shared Services TeamsTop Capabilities of Internal Shared Services Teams

Transacting digitally oriented business processes: 38%, Convincing leadership of the value of digital tech: 37%, Implementing digital tools and apps: 31%, Developing and empowering talent with analytical skills: 29%, Providing scale and flexibility to support global digital initiatives: 29%

Dennis McCafferty
Dennis McCafferty
Dennis McCafferty is a contributor to CIO Insight. He covers topics such as IT leadership, IT strategy, collaboration, and IT for businesses.

Get the Free Newsletter!

Subscribe to Daily Tech Insider for top news, trends, and analysis.

Latest Articles