Why Resisting Digital Transformation Is a Mistake
Shifting Course
61% of enterprise IT buy-side execs surveyed strongly agree that the new wave of digital tech is fundamentally changing the way entire industries operate.
Falling Behind
52% of those surveyed strongly agree that enterprises which fail to embrace digital transformation will lose ground to competitors very quickly in the next couple of years.
Top Digital Tech Goals
To improve the usefulness of operational insights/data to boost productivity: 73%, To decrease operations costs and/or increase efficiency: 72%, To enhance the targeting and usefulness of market insights, growth opportunities and data that improves competitiveness: 70%
Biggest Obstacles in Adopting Digital Tech
Poorly integrated processes among internal and external providers: 37%, Resistance to consolidation among leading business units: 34%, Ineffective change management: 32%, Lack of conviction that a service provider can drive value: 27%, Lack of capability on the part of IT leadership: 26%
Last Call
40% of enterprise IT buy-side execs surveyed said the CIO makes the final decision in determining which processes are ready for digital transformation, but 38% indicated that the CFO does.
Leadership Statement
38% of those surveyed said their organization has appointed a senior exec to lead their digital transformation strategy, and another 18% said they will within the next three years.
Purchase Options
39% said they’ll make “extensive” investments in internal shared services, and 38% said they’ll make similar investments in global business services/integrated services.
Top Tech Focuses of Shared Services and Outsourcing Programs
Analytics/big data: 60%, Interactive/collaborative tools, apps and social media: 53%, Cloud/Software as a Service: 52%, Mobility: 50%
Organization Departments/Areas Most Impacted by Shared Services/Outsourcing of Digital Tech
Sales/customer service/CRM: 85%, Industry-specific needs, such as making insurance claims or processing retail transactions: 83%, Marketing: 81%. Finance and accounting: 78%, Supply chain/logistics: 74%
Top Capabilities of Internal Shared Services Teams
Transacting digitally oriented business processes: 38%, Convincing leadership of the value of digital tech: 37%, Implementing digital tools and apps: 31%, Developing and empowering talent with analytical skills: 29%, Providing scale and flexibility to support global digital initiatives: 29%
