Getting the Most From Content Management Systems

 
 
By Dennis McCafferty  |  Posted 11-18-2014 Email
 
 
 
 
 
 
 
 
 
  • Previous
    Virtually There
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    Virtually There

    Nearly 70% of survey participants said their organization either currently uses cloud storage for enterprise content, or anticipates moving at least some content to the cloud within two years.
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    Moving Target
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    Moving Target

    83% said they can either access content through mobile devices, or anticipate being able to do so within two years.
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    Must-See TV
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    Must-See TV

    More than four out of five respondents said their organization either supports video content, or anticipates doing so within two years.
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    Top Types of Content
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    Top Types of Content

    Project-specific content: 59%, Standard processes and procedures: 58%, Tools and templates: 47%
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    Content Management System Needs
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    Content Management System Needs

    To help teams organize content for efficient access and retrieval: 56%, To preserve content for historical, legal and/or archival purposes: 48%, To provide access to content across boundaries: 48%, To manage customer-facing content, such as Web content: 46%, To enable collaborative content creation: 40%
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    Most Effective Locations for Content
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    Most Effective Locations for Content

    Central portal or e-library: 56%, Portals or e-libraries for specific business areas: 53%, Project or team spaces: 51%, Community or network sites: 51%, Wikis: 30%
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    Disjointed Process
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    Disjointed Process

    42% of respondents said their organization stores content intended for broad access in multiple locations that aren't connected by a central interface or search capability, despite the belief that central portals are most effective.
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    Hard to Get
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    Hard to Get

    Just 23% of survey respondents said their organizations are either "effective" or "very effective" at enabling employees to access the content they need.
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    Top Content Management Vendors
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    Top Content Management Vendors

    Microsoft: 69%, Oracle: 17%, IBM: 13%, EMC: 13%, HP: 9%
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    DIY
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    DIY

    One-quarter of survey respondents said their company custom-builds software to manage content.
 

Whether used for project oversight, legal or regulatory compliance, digital marketing initiatives or the sharing of best practices, organizations are looking to get the most out of their content. Every day, enterprise users generate seemingly endless streams of content, but they face hurdles in trying to access what they need in a timely fashion, according to a recent survey from the American Productivity and Quality Center (APQC). It would help to have more enterprise-driven, centralized systems in place. However, a great deal of organizations store content in multiple locations that aren't connected by a central interface or search capability, findings reveal. On the positive side, many companies are investing in cloud, mobile and video tech innovation to better manage and distribute content. And a notable number are custom-building their own software to meet their needs. Nearly 500 professionals took part in the research. APQC is a member-based nonprofit that helps global organizations improve productivity and quality through business benchmarking, best practices and knowledge management research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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