Demand for Self-Service BI Tools Expected to Grow

 
 
By Karen A. Frenkel  |  Posted 12-03-2014 Email
 
 
 
 
 
 
 
 
 
  • Previous
    Liberating Business Users
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    Liberating Business Users

    90% of respondents said it is important for business users to access data and information they need without IT. 24% of businesses have bought BI tools without IT's help—a growing trend.
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    DYI BI Offers Flexibility
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    DYI BI Offers Flexibility

    88% of business users want to accomplish tasks on their own time, and 83% said their organization wants to be more data-driven.
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    What Self-Service BI Enables
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    What Self-Service BI Enables

    Increased operational efficiency: 87%, Faster response to changing conditions: 86%, Able to be more competitive: 82%, Increased customer satisfaction: 83%, Shared understanding of business operations: 84%, Empowers employee decision-making: 81%
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    Self-Service BI Decreases Requests of IT
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    Self-Service BI Decreases Requests of IT

    Respondents said self-service BI results in fewer report requests of IT, with a 37% average reduction and a 30% median reduction. 14% of IT respondents said there is no reduction in requests.
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    Investment in Self-Service BI to Grow
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    Investment in Self-Service BI to Grow

    Although only 22% of business users currently use self-service BI tools, 84% of IT organizations expect to invest in them during the next two years.
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    Businesses Move Ahead Without IT
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    Businesses Move Ahead Without IT

    24% of businesses have already bought self-service BI tools independent of IT' s signoff. This is becoming more and more common.
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    IT Problems Limit Adoption
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    IT Problems Limit Adoption

    Asked what is limiting adoption of self-service BI, respondents said: Limited budget: 48%, Business user skill set: 48%, Data security and access control: 38%, Lack of IT support: 30%, Lack of executive support: 27%, BI tools are hard to use: 23%, No demonstrated or forecasted need: 20%
 

Business managers want to gain insight from data independent of their IT department and seek self-service business intelligence (BI) tools, according to a new report. Less than one-quarter of the respondents actually have access to those tools now, however. Self-service BI includes the capabilities of software tools and applications that enable business users to access data, analyze it, visualize insights, and share formatted information in reports and dashboards—all without IT's help. The study, "2014 State of Self-Service BI Report," by Logi Analytics, also reports misalignment between IT and the business departments. IT considers the use of spreadsheets most important to business users, whereas those users said it's most important for them to not only consume preformatted reports, but also to analyze data and create reports on their own. "To make matters worse, the most important capabilities for business users were the ones they were the least satisfied with," the report states. Survey data was collected online from more than 600 business and technology professionals in the United States and the United Kingdom. Below are highlights from the report.

 
 
 
 
 
Karen A. Frenkel writes about technology and innovation and lives in New York City.

 
 
 
 
 
 

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