Why CIOs Need to Use Predictive Metrics

 
 
By Don Reisinger  |  Posted 03-31-2014 Email
 
 
 
 
 
 
 
 
 
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    The Key Takeaway: Profits
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    The Key Takeaway: Profits

    The top reason to use predictive business performance metrics: profitability will increase by an average of 20% by 2017 for companies that invest in the technology.
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    Where Are All the Metrics?
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    Where Are All the Metrics?

    Despite the proven value in predictive metrics, only 31% of IT leaders say their companies have metrics in place to improve their business operations.
  • Previous
    Rely On IT
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    Rely On IT

    71% of IT leaders understand what metrics are most critical in determining—and driving—success for their businesses.
  • Previous
    Key Performance Indicators Are Important
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    Key Performance Indicators Are Important

    Despite the overall value in predictive metrics, just 48% of IT leaders have them in place and tied to strategic key performance indicators.
  • Previous
    The Process Business Keeps Growing
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    The Process Business Keeps Growing

    According to Gartner, the business of business process management suites will rise to $2.8 billion this year.
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    A Slight Increase in Sales
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    A Slight Increase in Sales

    Although spending on business process management suites will increase this year, it's not that much of an increase. In fact, total spending on the suites $2.6 billion in 2013, an 8.8% difference compared to expected spending in 2014.
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    Dashboards Are Important
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    Dashboards Are Important

    If business process management suites are to be successful, having a single place to analyze success is required. Still, just 31% of IT leaders say that they have a dashboard in place to actually measure key metrics.
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    Look Ahead—and Back
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    Look Ahead—and Back

    Gartner's report suggests enterprises should look to the future to help predict business success. However, Gartner points out that examining past performance and applying that to current and projected future performance creates a holistic scenario that's more likely to breed success in the enterprise.
 

Being able to accurately predict the future is a skill that only certain IT professionals possess. Some IT leaders can see upcoming trends, adapt to them before they make their presence known to competitors, and their company benefits as a result. At least, that's the moral of "Predicts 2014: Business Process Reinvention Is Vital to Digital Business Transformation," a new study from Gartner, which analyzes the importance of predictive business performance metrics to improve the overall quality of IT and achieve business success. "To prevail in challenging market conditions, businesses need predictive metrics—also known as 'leading indicators'—rather than just historical metrics (aka 'lagging indicators')," says Gartner Research Analyst Samantha Searle. "Predictive risk metrics are particularly important for mitigating and even preventing the impact of disruptive events on profitability." The Gartner survey was conducted in the last quarter of 2013 and examined how nearly 500 business and IT leaders used performance metrics and how those indicators helped shape the success of their operations. Not surprisingly, the better the performance metrics, the greater the odds a company will succeed in its business.

 
 
 
 
 
Don Reisinger is a freelance technology columnist. He started writing about technology for Ziff-Davis' Gearlog.com. Since then, he has written extremely popular columns for CNET.com, Computerworld, InformationWeek, and others. He has appeared numerous times on national television to share his expertise with viewers. You can follow his every move at http://twitter.com/donreisinger.

 
 
 
 
 
 

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