11 Facts You Need to Know About the Cloud

11 Facts You Need to Know About the Cloud

Sky HighSky High

The public cloud services market will exceed $180 billion by next year.

Dollar Spend ValueDollar Spend Value

The public cloud will account for $1 out of every $7 spent on packaged software, server and storage in 2015.

Internal PushbackInternal Pushback

83% of organizations experience roadblocks when deploying clouds, and 68% say the obstacles are related to people, processes, politics and other non-IT related factors.

Transition PlanTransition Plan

70% of companies using premise-based call centers plan to move them to the cloud, citing lower TCO (55%), business continuity (53%) and scalability (53%) as the top reasons.

Highly ResponsiveHighly Responsive

Companies that deploy contact centers in the cloud spend 27% less than their peers on their annual costs, and experience a 8% to 22% improvement in first-contact resolution rates.

Win-WinWin-Win

Organizations save 15% in IT personnel costs by transitioning from premise-based contact centers to cloud-based ones, while improving uptime by 35%

Get Employees on BoardGet Employees on Board

Clearly demonstrate the cloud’s capability to improve collaboration and work processes instead of forcing it on the organization.

Invest in Training Time UpfrontInvest in Training Time Upfront

Employees will be more likely to embrace new cloud tools if they’re properly schooled on how to use them right from the start.

Think Beyond Present TenseThink Beyond Present Tense

Choose vendors based on their agility, ecosystem, interoperability and likely future innovation road map, because your needs will change over time.

Integrate With Customers in MindIntegrate With Customers in Mind

Cloud-based CRM tools should be integrated to get a comprehensive view of the customer experience: from the sale to customer service to feedback and follow-through.

Plan for FailurePlan for Failure

Outages happen, but if you incorporate comprehensive backup policies and practices into your cloud model, you’ll be ready for them.

Dennis McCafferty
Dennis McCafferty
Dennis McCafferty is a contributor to CIO Insight. He covers topics such as IT leadership, IT strategy, collaboration, and IT for businesses.

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