11 Facts You Need to Know About the Cloud

By Dennis McCafferty  |  Posted 11-13-2014 Email

This is the first year that the majority of organizational workloads are expected to take place in the cloud, which means that CIOs need to gather actionable information about this dominating tech topic. Given all of the interest, TeleTech has come up with the following combination of revealing statistics and best practices about cloud deployment. Much of the focus here is on the customer experience and call center operations—and for good reason: One-third of an average company's customers undergo poor experiences with the organization, and a mere 10 percent improvement in customer service can translate to more than $1 billion in increased revenue and other benefits. The cloud can make a major difference here, as cloud-based contact centers are 27 percent more likely to have access to integrated customer relationship management (CRM) systems than those that are premise-based. TeleTech, a global provider of analytics-driven  customer experience solutions, has compiled the following research from a number of respected organizations, including Gartner and Evolve IP.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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