Why IT Falls Short of Digital Transaction Demands

By Dennis McCafferty  |  Posted 04-23-2015 Email

While an overwhelming majority of IT and business decision-makers feel that digital transaction management (DTM) plays a key role in organizational success, most feel that existing tech solutions are not addressing this need, according to a recent survey commissioned by DocuSign and conducted by Forrester Consulting. The resulting report, titled "Digital Transforms the Game of Business: Digital Transaction Management Emerging as Key Solution," defines digital transaction management as "a new category of cloud services designed to digitally manage document-based transactions. DTM removes the friction inherent in transactions that involve people, documents and data to create faster, easier, more convenient and secure processes." However, an overall lack of relevant skills is keeping companies from implementing DTM initiatives, in addition to the high cost of such projects. As a result, organizations are losing significant amounts of revenue due to poor transaction management. This increases the pressure on IT-especially since the tech department oversees the acquisition of most DTM solutions. An estimated 400 global IT and line-of-business decision makers took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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