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When App Performance Draws Constant Complaints

 
 
By Dennis McCafferty  |  Posted 07-27-2016 Email
 
 
 
 
 
 
 
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    When App Performance Draws Constant Complaints
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    When App Performance Draws Constant Complaints

    Keeping users content is by no means easy, and IT managers say they receive constant complaints about app and network performance.
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    Intense Focus
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    Intense Focus

    94% of survey respondents said the network is “mission-critical,” and 64% said their preferred option for improving network operations is to increase network governance while acquiring tools to better measure and predict performance.
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    Ubiquitous Presence
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    Ubiquitous Presence

    58% said their corporate network covers more than 100 locations.
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    Heavy Load
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    Heavy Load

    54% said their organization manages more than 5,000 information and communications technology (ICT) workplaces within its corporate network.
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    Top ICT Tech Trend Business-Drivers
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    Top ICT Tech Trend Business-Drivers

    Cloud computing: 63%, Information security: 51%, Multiple devices/mobility: 43%, Big data: 28%, Business intelligence/analytics: 27%
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    App Issues
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    App Issues

    More than nine of ten survey respondents said they have received complaints about app performance.
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    High Bar
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    High Bar

    67% said end users are demanding enhanced app performance, and 63% said these users expect better app availability.
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    Wide-Eye
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    Wide-Eye

    63% said they have insight or visibility of the apps carried within their corporate network, and 51% said they can see which apps could have a negative impact on the network.
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    Tall Order, Part I
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    Tall Order, Part I

    55% said they find it very challenging to work with cloud apps in general, and 42% said they feel the same way about dealing with Bring Your Own Device (BYOD) and shadow IT.
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    Tall Order, Part II
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    Tall Order, Part II

    40% said they find it extremely challenging to oversee video conferencing and multimedia services, and 28% said the same about supporting analytics/business intelligence.
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    Top App Types Intended for Near-Future Implementation
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    Top App Types Intended for Near-Future Implementation

    Cloud-based productivity apps: 43%, Unified communications: 34%, Collaboration tools: 25%, Virtualization: 23%, Business analytics: 23%
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    More with Less
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    More with Less

    54% of survey respondents said they’re being asked to deliver more with the same or an even reduced budget.
 

IT departments are feeling increasingly overwhelmed due to ever-expanding corporate networks along with near-insatiable user demand for newer and better apps, according to a recent survey from InfoVista. The accompanying report, titled “Meeting the Network Demands of Changing Generations,” focuses on the pressures faced by information and communications technology (ICT) leaders in particular. These leaders indicate that they’re responsible for a vast volume of workplaces within the network, covering literally hundreds of locations. Meanwhile, they receive constant complaints about app performance from users, with these users also expecting better app availability. In addition, ICT leaders struggle to work with bring your own device/shadow IT practices, as well as support the delivery of effective unified communications and analytics solutions. “As (the workforce) creates increasingly high demand for more applications and better network performance, IT departments must go the extra mile to ensure their talent is not disgruntled or unproductive,” said Sylvain Quartier, senior vice president of products and markets strategy for InfoVista. “This could come to bear on businesses’ own revenue and customer satisfaction. Assuring this requires IT departments use highly visible and accurate, often round-the-clock application performance management solutions that could measure and predict service outages and degradations at any given time.” Nearly 300 senior ICT managers and decision-makers took part in the research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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