Why IT Must Respond More Rapidly to Tech Issues

By Dennis McCafferty  |  Posted 04-06-2015 Email

The vast majority of tech professionals revealed they've been told that IT responds too slowly to solve key issues, according to a recent survey from xMatters. The report, titled "Business Impact of IT Incident Communications," indicates that a significant share of both front-line professionals and IT execs feel that business is impacted if IT is down for just 15 minutes or less. But the majority of those surveyed said it takes 15 minutes to simply find the right tech employee to respond to an issue-before the problem can even get addressed. It would help, tech employees said, if their alert systems allowed for swifter, more streamlined communications. "IT's role has expanded significantly over the years, and IT professionals remain willing to do even more," according to the report. "But that growing role puts even more emphasis on IT's ability to respond quickly and effectively to issues. Fast issue remediation will require that the right people be contacted efficiently based on availability and expertise." More than 300 global front-line professionals and IT execs took part in the research, which was conducted by Dimensional Research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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