Why IT Monitoring Tools Are Not Stopping Outages
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Why IT Monitoring Tools Are Not Stopping Outages
Network complexities result in a growing number of outages, with human error playing a role. And using ineffective network monitoring tools makes things worse. -
Bumpy Transition
74% of the tech professionals surveyed said network changes lead to outage or performance issues at least several times a year, and 12% said this happens several times a week. -
Downtime
79% said it takes at least an hour to resolve a networking issue, and 19% said it takes no less than six hours to do so. -
Blind Eye
66% of the respondents said that existing network monitoring solutions predict less than half of all network performance issues or outages. -
Employee Input
60% said that users report at least a quarter of all network outages or service interruptions, with 16% indicating that these users report no less than 75% of the interruptions. -
Slow Burn
For 64% of user-discovered network problems, at least an hour passes before a user reports it. In 22% of cases, this process takes at least six hours. -
Hands-On Process
69% said their network team uses manual checks (such as inspecting configurations) to verify that the network is functioning as needed, and 57% said their team monitors live traffic and events for anomalies after every change. -
Complex Challenge
59% of the respondents said the growing complexity of networks is leading to more outages. -
People Problem
45% said human error causes frequent, most or all network outages. -
Questioning Compliance
76% of the respondents said their company has to fulfill network compliance requirements, and 25% expressed doubt that their network is compliant. -
Safe and Sound
59% reported that network security and segmentation are properly implemented throughout their company's network.
Most organizations are still using network monitoring solutions that aren't very effective in predicting network performance issues and/or outages, according to a recent survey from Veriflow. The accompanying report, "Network Complexity, Change and Human Factors are Failing the Business," indicates that, in many cases, it's the users who end up reporting an outage or service disruption, and that delay can negatively impact business for an hour or more. Growing network complexities are leading to an increasing number of outages, findings reveal, with human error also playing a significant role. What's more, most survey respondents said their company is required to fulfill network compliance standards, and many expressed doubt that their network is up to that challenge. "Respondents … are saying their monitoring solutions fail to predict most incidents," said Brighten Godfrey, CTO at Veriflow. "There are persistent vulnerabilities as well, with widespread uncertainty about the network's compliance and segmentation." A total of 315 tech professionals who respond to IT alerts took part in the research, which was conducted by Dimensional Research.