Why IT Monitoring Tools Are Not Stopping Outages

 
 
By Dennis McCafferty  |  Posted 12-29-2016 Email
 
 
 
 
 
 
 
 
 
  • Previous
    Why IT Monitoring Tools Are Not Stopping Outages
    Next

    Why IT Monitoring Tools Are Not Stopping Outages

    Network complexities result in a growing number of outages, with human error playing a role. And using ineffective network monitoring tools makes things worse.
  • Previous
    Bumpy Transition
    Next

    Bumpy Transition

    74% of the tech professionals surveyed said network changes lead to outage or performance issues at least several times a year, and 12% said this happens several times a week.
  • Previous
    Downtime
    Next

    Downtime

    79% said it takes at least an hour to resolve a networking issue, and 19% said it takes no less than six hours to do so.
  • Previous
    Blind Eye
    Next

    Blind Eye

    66% of the respondents said that existing network monitoring solutions predict less than half of all network performance issues or outages.
  • Previous
    Employee Input
    Next

    Employee Input

    60% said that users report at least a quarter of all network outages or service interruptions, with 16% indicating that these users report no less than 75% of the interruptions.
  • Previous
    Slow Burn
    Next

    Slow Burn

    For 64% of user-discovered network problems, at least an hour passes before a user reports it. In 22% of cases, this process takes at least six hours.
  • Previous
    Hands-On Process
    Next

    Hands-On Process

    69% said their network team uses manual checks (such as inspecting configurations) to verify that the network is functioning as needed, and 57% said their team monitors live traffic and events for anomalies after every change.
  • Previous
    Complex Challenge
    Next

    Complex Challenge

    59% of the respondents said the growing complexity of networks is leading to more outages.
  • Previous
    People Problem
    Next

    People Problem

    45% said human error causes frequent, most or all network outages.
  • Previous
    Questioning Compliance
    Next

    Questioning Compliance

    76% of the respondents said their company has to fulfill network compliance requirements, and 25% expressed doubt that their network is compliant.
  • Previous
    Safe and Sound
    Next

    Safe and Sound

    59% reported that network security and segmentation are properly implemented throughout their company's network.
 

Most organizations are still using network monitoring solutions that aren't very effective in predicting network performance issues and/or outages, according to a recent survey from Veriflow. The accompanying report, "Network Complexity, Change and Human Factors are Failing the Business," indicates that, in many cases, it's the users who end up reporting an outage or service disruption, and that delay can negatively impact business for an hour or more. Growing network complexities are leading to an increasing number of outages, findings reveal, with human error also playing a significant role. What's more, most survey respondents said their company is required to fulfill network compliance standards, and many expressed doubt that their network is up to that challenge. "Respondents … are saying their monitoring solutions fail to predict most incidents," said Brighten Godfrey, CTO at Veriflow. "There are persistent vulnerabilities as well, with widespread uncertainty about the network's compliance and segmentation." A total of 315 tech professionals who respond to IT alerts took part in the research, which was conducted by Dimensional Research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

Submit a Comment

Loading Comments...
 
Manage your Newsletters: Login Register