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MESSAGING & COLLABORATION

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How Widespread Collaboration Advances Innovation

With relatively few executives describing their organization as an "innovation leader," companies are resorting to nontraditional methods to drive innovation, according to a recent "Innovation... Read More »

Ineffective Communications Waste Millions a Year

A new study on workplace productivity and communications technology finds that today's workers communicate inefficiently, and that ends up wasting money for their employers. The study, "2017 Workplace Productivity and Communications Technology," also found... Read More »

What to Look for in Collaborative Tools

The majority of professionals feel that collaborative solutions play a key role in helping their organization achieve critical business goals, according to a recent survey conducted by the Harvard Business Review Analytics Services. The resulting report, sponsored by Insight,... Read More »

Why Do We Still Need Paper Docs?

By now, we've posted plenty of features about organizations that are fully committed to a digital transformation. But if this is really the case, why are we still dependent upon paper documents to do our jobs? Many businesses, in fact, give their office printer a daily workout, according to a recent... Read More »

Why Paying After a Ransomware Attack Is Futile

A new report finds that paying ransom after a ransomware attack not only further fuels this crime wave, but does not guarantee that lost the data will be returned. "Standard preventive measures, such as anti-virus software, spam filters and regularly updating systems should be taken, but there is no surefire way of preventing ransomware," the report says. Instead, businesses should focus on... Read More »

Will Millennials Cause the End of Email?

As electronic communications have gradually gained preference over voice communications, many employees have begun to feel overwhelmed with the volume of email, leading them to seek alternatives. The average office worker sends or receives 123 emails a day, Read More »

How Social Media Puts Businesses at Risk

Organizations that do not archive content from social media platforms face significant and growing risks from their inaction, according to a white paper by Osterman Research. Twenty-six percent of organizations have had to produce content-free discovery from their enterprise social media platform, according to the paper, "Read More »

How Remote Workers Impact Enterprise Collaboration

This decade has seen the rise of a more open, collaborative workplace—along with a wealth of both personal and company-provided tech tools to enable employees to thrive in these spaces. That said, many organizations still struggle to ensure that both their space and tech support best contribute to positive productivity, according to a recent survey from Oxford Economics and... Read More »

How Missing Emails Can Cost Companies Millions

Enterprises that fail to properly manage email for information governance purposes can face catastrophic consequences, according to a new survey. Two recent examples: Scottrade was fined $2.6 million in 2015 because it could not produce important emails for an audit. Barclays faced a $3.75 million lawsuit in 2013 over its alleged decade-long failure to properly keep electronic records,... Read More »

Best Practices for Social Media Archiving

Organizations that do not archive content from social media platforms face significant and growing risks from their inaction, according to a white paper by Osterman Research. Twenty-six percent of organizations have had to produce content-free discovery from their enterprise social media platform, according to the paper, "Read More »

BPM Helps CIOs Tackle the Challenge of Change

While most organizations have some sort of business process management (BPM) system in place, global managers and executives said more tech investment is needed to get the most out of these efforts, Read More »

How to Get the Most Out of a UC System

Unified Communications (UC) systems are on the rise, but IT executives report persistent problems—including outages, cost overruns, and insufficient personnel training, a new study revealed. UCs are designed to help a company operate all messaging activity—phone, fax, email, VoIP, IM—through a single network. NetEnrich, an IT infrastructure management and operation services... Read More »

Is It Time to Write Off Email?

Reports on the death of email may be greatly exaggerated, but many industry leaders are questioning if a shift from traditional on-premise systems to cloud Unified Communications as a service (UCaaS) may be a harbinger of things to come for email. UCaaS is a means to collaboration and productivity and provide ways for people to keep in touch regardless of their location or communications... Read More »

App Fatigue and Other Growing User Issues

Is 2016 the year app fatigue will reach its tipping point? What should CIOs do to adapt to the changing needs of their employees? What will come of the duel between Google and Microsoft, and what implications will it have for future offerings? Can IT decision-makers and information workers reap the benefits with increasingly competitive prices, licensing structures and enhanced product... Read More »

How Analytics Helps Crime Fighters

Law enforcement’s ability to use data and technology to battle crime is one of the most significant developments in policing. According to a new study, 88% of U.S. law enforcement officials believe that big data analytics has significant potential to fight crime. Yet nearly two-thirds do not use analytics because of budget constraints. The survey, "Read More »

Why a Total Communications Strategy Makes Sense

According to a recent survey, multinational corporations are moving to one communications service provider because they are looking for cost savings, want to improve employee productivity, require control and better application performance, and want greater flexibility. A total communications strategy can help businesses... Read More »

The New State of Business Interconnectivity

The number of enterprises that are expected to be interconnected will double between now and 2017, according to a recent survey from Equinix. The report, titled "Read More »

How CIOs Can Help Sales Teams Close the Deal

As selling strategies evolve and improve through technology, the role of the CIO has a more direct impact on revenue and commission for the sales team. Technology is becoming a key competitive differentiator for sales' success, as sales technology gets more sophisticated, with new products announced at a rapid clip. CIOs... Read More »

Why Enterprises and Startups Collaborate

CIOs and other executives from large companies are learning how to foster a more innovative and effective digital business environment through their ongoing collaborations with entrepreneurs and startups, according to a recent survey from Accenture. However, the accompanying report, titled "Harnessing... Read More »

When Email Marketing Campaigns Are Just Mailing It In

Despite the surge of business-to-consumer interactivity in social media, organizations still vastly depend on email to connect with customers. However, a large portion of customer-focused email databases are believed to be either invalid or inaccurate, according to a recent survey from Experian Data... Read More »

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