How Empowering Business Users Helps IT

By Karen A. Frenkel  |  Posted 05-21-2015 Email

Although traditionally IT and business users have not always seen eye to eye, a new study finds the relationship significantly improved since last year. The survey, "2015 PMG IT and the UX Study," was conducted by PMG. IT and business users are beginning to work together in a more cohesive manner, according to the survey, and respondents say mutual understanding of strategic objectives has improved by 20 percent. "Investing in and deploying easy-to-use technology is not only beneficial to the user; it's ultimately valuable to IT," said Joe LeCompte, principle of PMG, "When business users feel empowered, IT suddenly has more time to focus on strategic objectives that enhance the organization as a whole. This positions IT to become a more collaborative partner." PMG surveyed 250 North American corporate IT professionals of whom 67 percent were IT management and 19 percent were senior IT executives. Company size ranged from less than $200 million in revenues to more than $3 billion. Industries represented include computer technology, consulting, finance/accounting, health care and manufacturing.

Karen A. Frenkel writes about technology and innovation and lives in New York City.


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