How Empowering Business Users Helps IT

 
 
By Karen A. Frenkel  |  Posted 05-21-2015 Email
 
 
 
 
 
 
 
 
 
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    How Empowering Business Users Helps IT
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    How Empowering Business Users Helps IT

    By Karen A. Frenkel
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    Improving the UX
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    Improving the UX

    52% of IT professionals are confident the user experience for most business applications is favorable. To evaluate that, 54% of respondents conduct user surveys, and 49% observe users working.
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    IT and Business Goals
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    IT and Business Goals

    Asked how well IT lines up with the organization's business goals, 18% said "very well" in 2014, whereas 22% say so this year. Last year, 34% responded "well," whereas this year 39% did so.
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    Business Leaders' Understanding of IT's Goals
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    Business Leaders' Understanding of IT's Goals

    Only 8% of respondents think business leaders understand IT's goals "very well," in contrast to 13% this year. For 2014, 32% said business leaders understood their goals "well," compared to 37% this year.
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    IT Feels Business Users' Perception Is Lacking
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    IT Feels Business Users' Perception Is Lacking

    IT continues to feel that business users do not view IT as a strategic part of the organization. 41% of respondents said they help primarily as a service provider. 33% said business regards them as a trusted ally, but only part strategist and part executor.
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    Shadow IT Is So Passé
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    Shadow IT Is So Passé

    55% of IT executives said business users do not often leverage technology that their department did not implement or manage.
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    Business Users' Favor Automation
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    Business Users' Favor Automation

    According to IT leaders, business users perceive process automation as a must-have (45%), or nice to have but hard to implement (48%), and only 7% as not necessary.
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    Collaboration Is In
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    Collaboration Is In

    IT collaborates with operations, finance, product research and development, the C-suite, sales and marketing, human resources, and legal. In operations, for example, 56% say they almost always collaborate, 37% of IT leaders say they frequently worked together, and only 6% say they occasionally collaborate.
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    Budget Concerns
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    Budget Concerns

    30% of respondents are not sure their budget supports consumerization of IT. 34% indicated that they do not know what percent of this year's budget they will allocate to support that goal.
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    Longest Lasting Good Trend
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    Longest Lasting Good Trend

    Asked what trends they think will have the longest lasting, positive impact on business users, respondents answered as follows: Smart machines: 18%, IoT: 33%, Web-scale IT: 31%, Bring Your Own Application: 18%
 

Although traditionally IT and business users have not always seen eye to eye, a new study finds the relationship significantly improved since last year. The survey, "2015 PMG IT and the UX Study," was conducted by PMG. IT and business users are beginning to work together in a more cohesive manner, according to the survey, and respondents say mutual understanding of strategic objectives has improved by 20 percent. "Investing in and deploying easy-to-use technology is not only beneficial to the user; it's ultimately valuable to IT," said Joe LeCompte, principle of PMG, "When business users feel empowered, IT suddenly has more time to focus on strategic objectives that enhance the organization as a whole. This positions IT to become a more collaborative partner." PMG surveyed 250 North American corporate IT professionals of whom 67 percent were IT management and 19 percent were senior IT executives. Company size ranged from less than $200 million in revenues to more than $3 billion. Industries represented include computer technology, consulting, finance/accounting, health care and manufacturing.

 
 
 
 
 
Karen A. Frenkel writes about technology and innovation and lives in New York City.

 
 
 
 
 
 

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