Why a Total Communications Strategy Makes Sense

 
 
By Karen A. Frenkel  |  Posted 11-04-2015 Email
 
 
 
 
 
 
 
 
 
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    Why a Total Communications Strategy Makes Sense
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    Why a Total Communications Strategy Makes Sense

    A total communications strategy can help address business priorities centered on driving innovation and developing mobile- and cloud-based IT solutions.
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    Top Reasons For One Service Provider
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    Top Reasons For One Service Provider

    59% of IT decision-makers are looking for cost savings, 53% want to increase employee productivity, 49% need more control and better application performance, 43% demand greater flexibility when they switch to a single provider
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    Appeal of a Total Communications Strategy
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    Appeal of a Total Communications Strategy

    75% U.S. IT decision-makers interested in telecommunications said they are open to switching from their existing provider to help fill the gaps in their current package.
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    What Decision-Makers Want From One Provider
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    What Decision-Makers Want From One Provider

    Asked what they want from one communications provider, 69% of IT decision-makers want new services available faster. 69% want their provider to deliver on promises.
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    The Need to Be Understood
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    The Need to Be Understood

    61% of respondents seek a provider that understands the complexity of their business.
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    Customer Satisfaction
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    Customer Satisfaction

    Asked whether customer satisfaction is enough, 80% of respondents said customer experience is paramount when choosing a communications provider.
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    Dissatisfaction With Current Suppliers
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    Dissatisfaction With Current Suppliers

    Only 24% of respondents said they are happy with their existing communications suppliers.
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    Top IT Communications Investments
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    Top IT Communications Investments

    63% of respondents consider security and compliance their single biggest business priority.
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    Upgrading IT Infrastructure a Priority
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    Upgrading IT Infrastructure a Priority

    86% of respondents consider developing and upgrading their IT infrastructure as their greatest business priority.
 

According to a recent survey, multinational corporations are moving to one communications service provider because they are looking for cost savings, want to improve employee productivity, require control and better application performance, and want greater flexibility. A total communications strategy can help businesses connect with confidence, according to Vodafone, which conducted the survey. The company believes that ever-evolving technologies will not change the basic need to keep information flowing and employees equipped with tools to do their jobs. A total communications strategy can help organizations address business priorities centered on driving innovation, developing mobile and cloud-based IT solutions, increasing collaboration and convergence, utilizing big data and improving security.

 
 
 
 
 
Karen A. Frenkel writes about technology and innovation and lives in New York City.

 
 
 
 
 
 

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