IT Communications Solutions Are Underutilized

By Dennis McCafferty  |  Posted 11-11-2014 Email

The vast majority of employees don't use most of the features on the communications solutions that their IT departments provide, according to a recent survey from Softchoice. The accompanying report, "Working Hard or Hardly Networked," indicates that far too many tools collect cyber-dust because workers don't know how to use them. More training, of course, would help. But CIOs and their technology organizations must make better, more proactive efforts to get employee feedback about proposed communications tools before acquisition and deployment. When employees aren't actively consulted on these rollouts, they're twice as likely to be dissatisfied at work and three times more likely to view themselves as a "short timer" with their organization, findings reveal. As for what they seek in new communications solutions? For starters, workers want these tools to be easy to use and to help make them more productive. It also helps if the tool has more than one use and is compatible with their mobile devices. An estimated 250 IT managers and 750 line-of-business employees took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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