Trend 30: (Some) Vendors Try Harder

If some vendors can dramatically improve, why can’t others? The outsourcing and telecom vendors have been the lowest-scoring industries in our annual Vendor Value surveys, and many of these vendors remain mediocre performers. Yet a few have shown dramatic improvement.

Accenture and Deloitte improved their scores by 14 and 12 percentage points, respectively, while Sprint Nextel and BellSouth improved by around 8 points, moving all four from the bottom to the middle of our 2005 list. If these vendors can improve—and in Sprint Nextel’s case, despite a major merger—CIOs are not unreasonable to demand better service and value from others.

See all 30 Trends

CIO Insight Staff
CIO Insight Staff
CIO Insight offers thought leadership and best practices in the IT security and management industry while providing expert recommendations on software solutions for IT leaders. It is the trusted resource for security professionals who need network monitoring technology and solutions to maintain regulatory compliance for their teams and organizations.

Get the Free Newsletter!

Subscribe to Daily Tech Insider for top news, trends, and analysis.

Latest Articles