CIOs Should Never Do
Mix Up Your “I” and “We”
Use “we” when IT has done something great. Use “I” when it’s time to shoulder the blame.
Expect Your Employees to Work Your Hours
The 21st century is about what you accomplish—not face time for the sake of face time. If employees get results, be flexible about their schedules.
Describe a Grunt Assignment as “a Great Opportunity”
You need to respect your tech employees’ intelligence more than that. They’ll see through the smoke and mirrors.
Betray Anything Told You in Confidence
When you respect this confidence, you build trust with the worker in question. When you don’t, you shatter it.
Hint That You Make Lots of Money
Even “my new Benz is in the shop …” is unnecessary; it’s a passive-aggressive way to flaunt your hefty compensation.
Make Any Remark or Gesture About an Employee’s Appearance
Yes, even a “nice” remark could be interpreted as sexual harassment. And only horrible bosses would go the “not nice” route.
Dismiss a Complaint With “You Should be Lucky to Have a Job!”
This will lead to immediate disengagement, as employees view such remarks as a catch-all, Dickensian brush-off.
Belittle Organization Leadership Decisions as “Stupid”
You’re not going to like everything the C-Suite comes up with. But once decisions are made, you must voice support and make them work.
Unload on a Subordinate About Your Personal Problems
Employees have some latitude to share personal “stuff” with bosses. But good bosses maintain a higher sense of discretion.
Demand Better Performance Without Defining What You Want
Don’t issue fuzzy “shape up or ship out” decrees. Map out goals, with timelines, along with a sense of how the employee can get there.
