Adopting a Digital State of Mind
Adopting a Digital State of Mind
All the tools, experience and technological expertise in the world are not as valuable as a leader with a willingness to transform.
Timeline
83% of C-level execs said the increasing of digitization within their organization over the next five years is “very” or “extremely” important.
Tech Empowerment
67% said their IT department is primarily responsible for executing digitization.
Improvement Plan, Part I
67% said their company is seeking to reduce cost through digitization initiatives, and 47% said they want to streamline work efforts.
Improvement Plan, Part II
43% said their organization plans to boost customer satisfaction/engagement via digitization efforts.
Nimble Thinking
22% said their digitization group uses an agile approach.
Biggest Digitization Obstacles
Funding: 48%, Cross-department cooperation: 31%, Siloed operations/lack of organization-wide perspective: 31%
Budget Drivers
17% of all digital funding supports data efforts—the most of any allocation—and IT delivery and operations accounts for 15%.
Well-Stocked
18% of survey respondents said their organization deploys more than 300 apps at any given time.
Under Utilized
33% said customer service interactions taking place through digital channels account for no more than one-quarter of all customer touch points.
