Adopting a Digital State of Mind

Adopting a Digital State of Mind

Adopting a Digital State of MindAdopting a Digital State of Mind

All the tools, experience and technological expertise in the world are not as valuable as a leader with a willingness to transform.


83% of C-level execs said the increasing of digitization within their organization over the next five years is “very” or “extremely” important.

Tech EmpowermentTech Empowerment

67% said their IT department is primarily responsible for executing digitization.

Improvement Plan, Part IImprovement Plan, Part I

67% said their company is seeking to reduce cost through digitization initiatives, and 47% said they want to streamline work efforts.

Improvement Plan, Part IIImprovement Plan, Part II

43% said their organization plans to boost customer satisfaction/engagement via digitization efforts.

Nimble ThinkingNimble Thinking

22% said their digitization group uses an agile approach.

Biggest Digitization ObstaclesBiggest Digitization Obstacles

Funding: 48%, Cross-department cooperation: 31%, Siloed operations/lack of organization-wide perspective: 31%

Budget DriversBudget Drivers

17% of all digital funding supports data efforts—the most of any allocation—and IT delivery and operations accounts for 15%.


18% of survey respondents said their organization deploys more than 300 apps at any given time.

Under UtilizedUnder Utilized

33% said customer service interactions taking place through digital channels account for no more than one-quarter of all customer touch points.

Dennis McCafferty
Dennis McCafferty
Dennis McCafferty is a contributor to CIO Insight. He covers topics such as IT leadership, IT strategy, collaboration, and IT for businesses.

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