Adopting a Digital State of Mind

Adopting a Digital State of Mind

All the tools, experience and technological expertise in the world are not as valuable as a leader with a willingness to transform.

83% of C-level execs said the increasing of digitization within their organization over the next five years is “very” or “extremely” important.

67% said their IT department is primarily responsible for executing digitization.

67% said their company is seeking to reduce cost through digitization initiatives, and 47% said they want to streamline work efforts.

43% said their organization plans to boost customer satisfaction/engagement via digitization efforts.

22% said their digitization group uses an agile approach.

Funding: 48%, Cross-department cooperation: 31%, Siloed operations/lack of organization-wide perspective: 31%

17% of all digital funding supports data efforts—the most of any allocation—and IT delivery and operations accounts for 15%.

18% of survey respondents said their organization deploys more than 300 apps at any given time.

33% said customer service interactions taking place through digital channels account for no more than one-quarter of all customer touch points.