Eight Ways to Bridge the Gap in IT and Business

Eight Ways to Bridge the Gap in IT and Business

Be About the OrganizationBe About the Organization

While challenging, it’s the responsibility of the CIO to constantly evaluate if IT is working on initiatives that actually help the organization get one step closer to meeting its objectives. If IT is increasingly focused on trivial tasks, they won’t have time to focus on initiatives that will help the company grow and succeed.

Tune Into Business NeedsTune Into Business Needs

Once CIOs understand the needs of the organization and pair those goals with those of their department, they can lay the groundwork for more collaborative relationships between IT and the rest of the company.

Truncate Tech JargonTruncate Tech Jargon

It’s important to realize that a major component of understanding the business is learning to speak the same language as your co-workers outside of IT. It’s best to avoid tech jargon.

Show You're on the Same PageShow You’re on the Same Page

To establish collaborative relationships across the enterprise, CIOs and IT executives should communicate well with other departments and demonstrate that they’re on the same page. Refraining from using jargon that other departments don’t recognize helps. Otherwise, you may alienate colleagues rather than unify them.

Champion the IntuitiveChampion the Intuitive

While approachability in working relationships is essential to strengthening collaboration between IT and business, it also applies to the technology that CIOs supply. CIOs should therefore champion the intuitive and implement easy-to-use solutions.

Encourage Self-RelianceEncourage Self-Reliance

Introducing no-code technology can establish cohesiveness, as more people feel confident about the tools they use and won’t need to deploy outside tools. Intuitive technology also empowers business users to become more self-reliant, so that they don’t constantly call IT to train people or fix problems.

Ask For and Act on FeedbackAsk For and Act on Feedback

Ultimately, the relationship between IT and business must be maintained to function long-term in a collaborative manner. People and processes change, so CIOs should encourage IT to continuously communicate across departments and solicit feedback on technology and initiatives.

Meet QuarterlyMeet Quarterly

Consider setting up cross-functional meetings every quarter so that everyone can connect, learn what’s happening in each other’s worlds and work together to resolve issues.

Karen A. Frenkel
Karen A. Frenkel is a contributor to CIO Insight. She covers cybersecurity topics such as digital transformation, vulnerabilities, phishing, malware, and information governance.

Latest Articles