Why Companies Are Turning to Managed IT Services
Why Companies Are Turning to Managed IT Services
By Dennis McCafferty
Handing Off
49% of survey respondents said their companies’ IT functions are either mostly or partially outsourced today.
Future Plans
50% said they’ll consider using an outside IT firm over the next two years if the need arises, while another 15% are evaluating the employment of an outside IT firm now.
Highly Recommended
Nine out of 10 are either “mostly” or “very” satisfied with their managed services experience.
Smart Spending
93% said their managed services arrangements either met or exceeded cost-savings expectations.
Top Ways Businesses Are Using IT Service Providers
Repairing/troubleshooting IT: 70%, General IT consulting: 51%, Deploying/installing/integrating IT: 48%, Conducting cyber-security tasks: 47%, Designing Website: 47%
Top Managed Services Decision-Drivers
Improving efficiency/reliability of IT: 56%, Enhancing security/compliance: 38%, Freeing up IT staff to work on strategic projects: 38%, Boosting ROI/cost savings: 33%, Taking proactive approach to maintenance: 27%
Personnel Decision
72% of survey respondents at large companies said their organization kept IT staffing the same after outsourcing tech needs to a managed services provider, while 24% said IT headcount was reduced.
Lukewarm Endorsement
61% said their satisfaction level with current IT management methods could be better, and 9% of those respondents said it could be “significantly” better.
