IT Communications Solutions Are Underutilized
Untapped Potential
71% of employees said they use—at most—just half of a communication tool’s features. Nearly 40% said they have access to communications tools they don’t know how to use, so they never use them.
School’s Out
One-third said they don’t receive training for communications tools. Of those that do get training, half said they receive less than 30 minutes.
Unsolicited Opinion
77% of employees said they’re not consulted before a new communications tool is rolled out, and 58% said they’re not consulted on the tool’s usefulness post-implementation.
Communications Tools Provided
Email: 97%, Desk Phone: 86%, Video conferencing: 70%, Teleconferencing: 69%, Mobile phone: 68%
Personal Touch
74% of employees prefer face-to-face communications. 56% spend at least two hours a day in face-to-face meetings and 30% spend more than five hours in these meetings.
Multitasking
69% said they use wireless communications tools in meetings, and 76% admit they get distracted by these devices during meetings.
Rough Start
44% of IT managers said it’s difficult to implement a new unified communications solution, and 54% seek a third-party provider to help with this.
Round-the-Clock
85% of these managers support communications tools outside of normal office hours, as nearly one-half of employees work more than five hours a week outside the office.
Communications Breakdown
Four out of five managers said 25% of support calls are related to malfunctioning communications tools.
Risky Business
68% of the IT managers said the variety of communications devices that employees access is creating security risks.