Mobile Collaboration: Barriers and Opportunities

Mobile Collaboration: Barriers and Opportunities

Both IT and business departments consistently rank enterprise personal productivity tools the highest. 90% of respondents empower employees with email access, 80% provide company calendar access and 82% let employees manage contact directories on their mobile devices.

There is a gap between what IT says it’s providing and what the business side says is available. Less than 30% of non-IT respondents are aware of internal and external collaboration tools, while 60% of all respondents reported being aware of these capabilities.

47% of business respondents are aware of a mobile device policy at their company, whereas 83% of IT respondents claim that one is in place.

40% of IT respondents rank customer service as the business process that will benefit most from mobile, compared with 24% of business respondents.

21% of IT respondents call themselves “innovators” versus only 7% on the business side. Only 9% of IT respondents rate their organizations as “laggards,” in contrast to 29% of business respondents.

Companies are settling for insecure tools, but they agree that Microsoft Share Point/Office 365 is the current enterprise collaboration leader. This does not include tools like Lync and Yammer, which ranked 4 and 8, respectively.

50% of IT respondents think 2015 will be the “Year of Enterprise Productivity.” Half favor Microsoft as the most likely mobile enterprise innovator, followed by Google (35%) and Apple (25%).

90% of IT respondents say spending on collaborative technologies next year will either match or exceed what was spent this year.

“Enterprises need to move well beyond the current focus on personal productivity,” says Harmon.ie CEO Yaacov Cohen. “We expect 2015 to be a game-changing year in mobile enterprise collaboration as the focus shifts away from individual employees and onto the connected enterprise.”