The Rise of Business Texting
Over Two-Thirds of Professionals are Texting
67% of business professionals are using text messaging to communicate for work-related reasons.
Who Are They Texting?
59% of respondents use their personal mobile phones frequently for business-related communications to colleagues, customers, prospects and vendors.
Professionals Text Internal and External Recipients
73% text coworkers, while 51% text customers, prospects and partners.
Professionals Want To Separate Business Texting From Personal Texting
62% of those surveyed want their business text messages separate from personal text messages.
Why Don’t Other Professionals Text?
The research shows that a formal record of communication is still important, and 40% of respondents cite this as the reason why they don’t text for work matters.
Why Else Don’t Other Professionals Text?
22% say their coworkers don’t text, so they don’t., 22% say their companies don’t pay for the messaging plan., 6% say texting is too expensive.
Enterprise Must Improve Management of Texting
As business-related text messaging becomes the norm, both employees and company IT departments must improve ways to manage this form of communication, according to the report.
One Number for Business Preferred
70% of respondents say the ability consolidate business communications on one number would be very useful.
Voicemail’s Shaky Future
Professionals check their voicemail less frequently than one year ago with 31% of respondents saying they rarely use voicemail and 36% saying they rarely or never check their voicemails.
