How ITSM Can Fast-Forward the Tech Transformation

How ITSM Can Fast-Forward the Tech Transformation

How ITSM Can Fast-Forward the Tech TransformationHow ITSM Can Fast-Forward the Tech Transformation

Companies are struggling to keep up with tech changes while aligning IT efforts with business needs. Find out why many view ITSM as a game-changer in this area.

Personnel MatterPersonnel Matter

50% of the executives surveyed said their organization needs to implement more training and skills development to keep up with the pace of IT transformation, and 41% said their staffing resources are stretched too thin to keep up.

Status Quo, Part IStatus Quo, Part I

37% said they spend more than half of their IT budget on ongoing maintenance and management, instead of on new initiatives, such as digitization.

Status Quo, Part IIStatus Quo, Part II

32% of the executives surveyed said their IT staff members spend more than half of their time on ongoing maintenance and management, instead of on new digital initiatives.

Impact StatementImpact Statement

75% said the amount of time, money and resources their company devotes to ongoing IT maintenance and management is affecting their organization’s competitiveness, with 34% saying it is affecting this “deeply.”

Challenges Aligning IT With the BusinessChallenges Aligning IT With the Business

Lack of IT skills: 36%,
Unclear understanding of business services: 34%,
Budget constraints: 34%,
Pace of IT change: 29%,
Lack of organizational support: 29%

Critical FactorCritical Factor

88% of the executives surveyed said IT service management (ITSM) plays an important role in their organization’s digital transformation efforts, and 17% said it plays an extremely important role.

Funded EffortFunded Effort

65% said their company’s ITSM budget increased over the past 3 years (with 21% saying it increased more than 10%), and 70% expect the budget to continue increasing over the next 3 years.

Resource AllocationResource Allocation

37% said their ITSM efforts are focused mainly on delivering technology services, while 41% said these efforts are aligned with the requirements of selected business units.

ITSM 's Top Business DriversITSM ‘s Top Business Drivers

Operational efficiency: 43%,
Employee productivity: 31%,
Digital enterprise transformation: 23%,
Risk minimization: 23%,
Cost reduction: 19%

DIYDIY

83% of the executives surveyed said their company enables and/or supports self-service IT tools for users, and 45% said it does this throughout most key functions.

Dennis McCafferty
Dennis McCafferty
Dennis McCafferty is a contributor to CIO Insight. He covers topics such as IT leadership, IT strategy, collaboration, and IT for businesses.

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