How ITSM Can Fast-Forward the Tech Transformation
Companies are struggling to keep up with tech changes while aligning IT efforts with business needs. Find out why many view ITSM as a game-changer in this area.
50% of the executives surveyed said their organization needs to implement more training and skills development to keep up with the pace of IT transformation, and 41% said their staffing resources are stretched too thin to keep up.
37% said they spend more than half of their IT budget on ongoing maintenance and management, instead of on new initiatives, such as digitization.
32% of the executives surveyed said their IT staff members spend more than half of their time on ongoing maintenance and management, instead of on new digital initiatives.
75% said the amount of time, money and resources their company devotes to ongoing IT maintenance and management is affecting their organization’s competitiveness, with 34% saying it is affecting this “deeply.”
Lack of IT skills: 36%,
Unclear understanding of business services: 34%,
Budget constraints: 34%,
Pace of IT change: 29%,
Lack of organizational support: 29%
88% of the executives surveyed said IT service management (ITSM) plays an important role in their organization’s digital transformation efforts, and 17% said it plays an extremely important role.
65% said their company’s ITSM budget increased over the past 3 years (with 21% saying it increased more than 10%), and 70% expect the budget to continue increasing over the next 3 years.
37% said their ITSM efforts are focused mainly on delivering technology services, while 41% said these efforts are aligned with the requirements of selected business units.
Operational efficiency: 43%,
Employee productivity: 31%,
Digital enterprise transformation: 23%,
Risk minimization: 23%,
Cost reduction: 19%
83% of the executives surveyed said their company enables and/or supports self-service IT tools for users, and 45% said it does this throughout most key functions.