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WashPost CIO: Pricing the Cloud
Yuvi Kochar is stuck between a cloud and a hard place. On the one hand, the CTO and VP of…
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Flextronics CIO Analyzes Cloud Computing`s Forecast
David Smoley is no stranger to cloud computing. The CIO of Flextronics International has overseen no fewer than four software-as-a-service…
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Guardian Life CIO: Caution in the Cloud
Frank Wander has what he thinks is the perfect technique for getting the most out of the slowly maturing cloud…
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Getting a Customer View
You’d think that if any industry could skate by with poor customer marks, it would almost certainly be a franchised…
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Fully Integrated
I’ve never been a fan of best-of-breed infrastructure approaches. Too many moving parts usually overcome the promised improvements from using…
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Building a World-Class IT Shop
Plenty of CIOs consider their IT operations to be “world class,” but what does that really mean? In his new…
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5 Ways to Flub Customer Service
Customers are rarely satisfied with the service businesses provide. Understanding those complaints, as well as the processes and technologies associated…
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Cloud Computing`s Sky-High Hype
Hype and IT go hand in hand. From local area networking to the Internet, new computing paradigms regularly come on…
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Keeping the Customer Satisfied
These days, the term “customer service” might well be considered an oxymoron. Consumers constantly grumble about the quality of service…