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Why Do Tech-Support Responses Often Seem Slow?
There’s a reason why that wait from the help desk takes awhile. There are just fewer computer support professionals in…
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Editorial: Ethnic Diversity in IT Presents CIOs With Challenges
The IT profession doesn’t look like America, and that costs us dearly. In “How Diverse Is IT“, CIO Insight analyzed…
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5 Smart Practices for IT Risk, Governance and Compliance
Even if the Sarbanes-Oxley Act of 2002 had never come along, the panoply of compliance, risk and governance issues facing…
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IBM Sees Future in Second Life, Web Worlds
By Reuters Once upon a time, people went to libraries to find books instead of surfing the Internet. Computer giant…
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Investing in Emerging Technologies on a Small Budget
You don’t need a big IT budget to investigate or invest in emerging technologies. Nearly one in four mid-market companies…
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How Unified Messaging Benefits Your Bottom Line
Opportunity For a long time, unified communications seemed as mythic as the Loch Ness monster. But in the…
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Why Smart Managers Make Stupid Mistakes
Customer service horror stories are legion. Airlines are frequent offenders. And retailers—don’t ask. It’s difficult to find sales help in…