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Are Contactless Payment Cards Tickets to Wholesale Fraud?
Do you know who has been contacting your “contactless payment card,” or those of your customers? You may not. With…
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People Who Don’t Need People, Are the Luckiest People at the Self-Checkout
Are consumers seeing self-checkout as the anti-customer-service initiative they feared? Not according to the latest industry study, which predicts self-checkout…
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CIOs Largely Overlook Compliance Best-Practices Guide
Sarbanes-Oxley compliance has fueled interest in the IT Infrastructure Library best practices, but a lack of understanding of ITIL and…
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How Barbie Lost Her Groove, But Shouldn’t Have
Mattel’s world-class competitive intelligence system crunches sales reports, children’s play-pattern studies, and even findings on where kids go online. The…
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Rent-a-Center CIO Opts for All-Wireless Store Systems
With almost 3,000 stores in all 50 states, the Rent-A-Center retail chain needs to be able to expand quickly and…
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Restaurant CIO: Would You Like Wi-Fi with That?
A major regional fast-food chain—with 433 restaurants in the Southeastern United States—is going to offer free wireless connections to anyone…
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Stock Exchange CIO: Real-Time Means Real-Time
At a time when IT executives are finding users less and less tolerant of network delays, CIO William Morgan has…
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Canadian Tire CIO Spends $40 Million for POS Sweep
Typically, a CIO arguing for a $30 to $40 million IT investment for new payment systems has to answer a…
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Health Plan Providers Have Good IT; Execs Want More
Health insurers have driven much of the automation currently existing in the health care system, motivated by the need to…
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Shoot-to-Kill Policy, Shock, Awe and Change Management
We must all hang together, or assuredly we shall all hang separately. —Benjamin Franklin Last month’s mistaken execution of a…