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Major Retailer Tests Robots for Blind Shoppers
One large national retailer has started quietly testing a university-created robot designed to help visually impaired consumers navigate store aisles…
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Remediating Toxic Managers II: Better Solutions
In a previous column, I discussed how to identify toxic managers using tools from Jean Lipman-Blumen’s insightful book, “The Allure…
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E-Commerce’s Tween Years
Little E-Commerce is turning 11 years old this year and, like its human counterparts, this is an awkward part of…
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When Retailers Can’t Afford to Be Strategic
There are tons of practical definitions of how using technology in retail is strategic versus tactical. One definition we’re fond…
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Revamped Supply Chain Vendors Take on ERP Giants
At international user conferences this month, new management teams at supply chain vendors Manugistics Group Inc. and i2 Technologies Inc.…
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Is Offshore Business Process Outsourcing Running Aground?
The theft last month of $350,000 from citibank customers via Indian outsourcer MphasiS BFL might be just the beginning of…
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Growth Forces Chipmaker to Digitize Along With Customers
Few industries are more sensitive to the ebbs and flows of the global economy than the semiconductor business. That’s because…
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Decentralized ADP Seeks Strength of Monoliths
Before outsourcing was a political hot potato. before it became an international phenomenon. Before Infosys Technologies, Lou Dobbs and the…
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How to Keep Up With Rapid Growth
Growing up is hard to do. That’s especially true if you’re the IT department of a young company that’s seen…
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Overstock.com Overcomes Overloads
Overstock.com calls itself the earth’s greatest discounter. And the company, which sells an Amazon.com-like potpourri of excess inventory that it…