In past surveys, consulting, outsourcing and telecom firms fared poorly. But this year, Accenture and Deloitte dramatically improved their scores, by 14.1 and 11.9 percentage points respectively, while two telecoms—BellSouth and Sprint Nextel—broke away from the telecom pack. Intuit suffered the biggest fall: Its overall rating dropped to 59.5 percent, causing its rank to free fall from 12th place among all vendors to 33rd. Oracle, AT&T and Symantec’s rankings also dropped by double digits, following acquisitions.
Want to see how your vendors did in last year’s survey? Click here: Are Your Vendors Providing More Value?
Survey Guide:
Are Your Vendors Fighting to Keep You Happy?
Want to see how your vendors did in last year’s survey? Click here: Are Your Vendors Providing More Value?
