How Valuable is Business Intelligence to the Enterprise?

By Allan Alter  |  Posted 10-11-2007

How Valuable is Business Intelligence to the Enterprise?

Overall, business intelligence is an IT success story: Our most recent IT spending survey found that BI spending is increasing more quickly than spending on any other application. This month's survey reveals that 72 percent of users say their BI efforts have had a major and measurable impact on their companies' bottom lines. But not all business intelligence goals are being met, and there are problems beneath the veneer of satisfaction.

An overarching question in this year's BI survey is: Are companies learning how to use BI better? The good news is that experience counts. The longer a company uses BI, the wider BI usage spreads within the organization, the more the organization tries to do with the technology and the bigger the technology's contribution to the bottom line. That's just what CIOs would hope to hear. This year's survey also looks into the practices companies follow to achieve their BI goals.

We see a correlation between experience with BI, data quality and development of a clear strategy and vision for business intelligence use. Still, many long-time BI users report problems. Issues of integration, accessibility and bringing users up to speed on how to analyze and use BI data dog this technology. The value of BI increases with experience, but even veteran BI users see room for improvement, and opportunities to gain more value from BI.

Top 5 Ways To Increase BI Value

What are the most effective ways to increase the value your company gets from its business intelligence systems?
Better align our business intelligence systems with our business strategy 50%
Improve data quality 47
Better integrate our business intelligence systems with other systems such as CRM or ERP 41
Better understand end-user needs and requirements 39
Improve user training 27

How the survey was done:
CIO Insight designed the 2007 Business Intelligence Survey with members of the Ziff Davis Enterprise research staff. IT executives from Ziff Davis Enterprise publication lists were invited to participate in the study by e-mail. The questions were posted on a password-protected Web site, and 241 qualified respondents (89 from companies with revenues in calendar 2006 between $5 million and $100 million; 74 from companies with revenues between $100 million and $999 million, and 78 from companies with revenues of $1 billion or more) replied from August 12 to August 30, 2007. Of the respondents, 49 percent were the top IT executives of their companies; the rest held other IT executive positions.

Finding 1: The BI Learning Curve Has Just Begun

Finding 2: Effectiveness Is a Sometimes Thing

Finding 3: BI Success Depends on Execution

Finding 4: Garbage In, Bad Intelligence Out

Finding 5: Weak Links in the BI Chain

Next page: CIOs Are Under Moderate Pressure to Cut Costs

Finding 1

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Finding 1
The BI Learning Curve Has Just Begun
Business intelligence use grows considerably as companies gain experience with this technology. Nearly 90 percent of our respondents use BI, and most others will probably start doing so in the next two years. Still, there are relatively few BI veterans out there—companies with more than half a decade of experience using business intelligence to analyze data on customers, competitors, internal processes or financials. BI veterans use BI for more reasons and provide BI tools to staff more than BI novices do. In particular, many more veterans use BI to analyze customer data. Projecting forward, that means BI usage will grow broader—there'll be more kinds of BI applications—and deeper within organizations in the coming years. Analysts who predict the "democratization" of BI appear correct.

Next page: Effectiveness Is a Sometimes Thing

Finding 2

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Finding 2
Effectiveness Is a Sometimes Thing
BI brings benefits, but many goals go unmet. In general, IT executives are bullish on BI; nearly three-quarters say it's doing a good job of contributing to the bottom line and pleasing users. Newcomers to BI will be glad to know the more experience companies have with BI, the happier they are with the results. But drill down to specific goals and benefits, and the track record is spotty. BI is good at analyzing financial data and internal operations. However, it's not as effective at analyzing marketing campaigns, or cross-selling and upselling to customers. That's a problem, especially since these are likely to be big growth areas for BI, judging by how companies with extensive BI experience use them.

Next page: BI Success Depends on Execution

Finding 3

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Finding 3
BI Success Depends on Execution
IT organizations must focus on data management, ease of use and providing real-time information.To achieve their top business goals for BI—improving processes, sales and marketing compliance and so on—CIOs cite three priorities: improving information quality, improving management's ability to use information, and offering more kinds of information to more people. We asked respondents how they plan to accomplish these goals. No. 1, by a longshot, is improving data management; next, in priority order are improving ease of use, improving generation of real-time information and embedding BI into business processes and workflows. These tactics should be high priorities for any IT organization implementing BI. Unless they're achieved, companies will be hard-pressed to generate much value from the tools they use to obtain business intelligence.

Next page: Garbage In, Bad Intelligence Out

Finding 4

: Garbage In, Bad Intelligence Out">

Finding 4
Garbage In, Bad Intelligence Out
Good data quality and satisfaction with BI information go hand in hand. But unfortunately, many companies report data quality problems reduce the ROI on business intelligence, even after five years' experience with these systems. CIOs who invest in establishing data quality processes will be rewarded by increased user satisfaction with the information provided by their BI systems. In addition, about half these companies have undertaken a "master data management" initiative. There's a correlation between master data management and BI's impact on the bottom line, but it's not clear if it's the result of the MDM initiative alone or other efforts to improve data quality as well.

Next page: Weak Links in the BI Chain

Finding 5

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Finding 5
Weak Links in the BI Chain
In addition to data management and quality issues, CIOs must be concerned about strategic vision, integration, usability and weak points in the BI cycle. It's startling to see that fewer than 40 percent of companies know what they hope to achieve with BI and how they plan to use it. This sets up BI for alignment problems, such as defining BI goals, and clearly affects the contribution BI makes. Lack of integration affects more than one BI user out of three and—no surprise here—it's especially a problem with companies in which data quality is lacking. Companies are much better at collecting and organizing data than making it usable or putting it to work. No wonder 58 percent of respondents say users don't know how to analyze or interpret BI data.