How Major Tech Incidents Burden IT—and Business

How Major Tech Incidents Burden IT—and Business

How Major Tech Incidents Burden IT—and BusinessHow Major Tech Incidents Burden IT—and Business

Companies contend with several major IT incidents throughout the year, and 60% of survey respondents say this happens at least once per month.

Shared BurdenShared Burden

90% of survey respondents say their companies have experienced at least several major IT incidents throughout the year, and 60% say this happens no less than every month.

Sales SnagSales Snag

82% say business app downtime makes a significant impact on revenues.

Under Staffed, Part IUnder Staffed, Part I

Only 52% say their organizations have a major incident team.

Under Staffed, Part IIUnder Staffed, Part II

Just 44% of companies with major incident teams staff them with dedicated personnel.

In the LoopIn the Loop

87% say they must provide business with regular status updates during an incident.

Agreeable TermsAgreeable Terms

82% say IT and business are aligned about what constitutes a major incident.

What Constitutes a What Constitutes a “Major” Incident

Customer impact: 77%, Employee impact: 61%, Specific services or apps affected: 55%, Whether executive management gets involved: 53%

On the ClockOn the Clock

64% say their business has designated target resolution times for major incidents, and more than half have set this time at no more than an hour.

Blown DeadlineBlown Deadline

76% miss resolution times either “some” or “most” of the time.

Laborious ApproachLaborious Approach

Nearly one-half still notify team members about incidents via manual means, as opposed to automated communications.

Dennis McCafferty
Dennis McCafferty
Dennis McCafferty is a contributor to CIO Insight. He covers topics such as IT leadership, IT strategy, collaboration, and IT for businesses.

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