How Shadow IT Transformed the Role of CIO

 
 
By Dennis McCafferty  |  Posted 02-05-2015 Email
 
 
 
 
 
 
 
 
 
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    New Direction
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    New Direction

    85% of CIOs and other senior IT decision-makers surveyed said the traditional role of the CIO is changing.
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    Top Changes That Are Drivers for CIOs
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    Top Changes That Are Drivers for CIOs

    Shifting customer demands: 96%, Greater need for innovation/creativity: 95%, Increasingly complex policies/procedures: 95%, Significant growth of data coming into and distributed throughout organization: 95%, Employees’ need for organization data when outside the office: 92%
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    Advantageous Developments
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    Advantageous Developments

    69% of CIOs and other senior IT decision-makers surveyed view the changes as an opportunity to pursue greater innovation/creativity, while 62% said it is allowing them to add more business value to their organizations.
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    Shadow Move
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    Shadow Move

    More than three-quarters of CIOs and other senior IT decision-makers said either the majority or "some" of organization departments are sourcing and commissioning core tech products/services without involving the IT department (shadow IT).
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    Biggest Concerns About Shadow IT for CIOs
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    Biggest Concerns About Shadow IT for CIOs

    Impact on organization's data security: 75%, Effect on organization's IT infrastructure security: 73%, Impact on app performance: 71%, Duplication of efforts/resources throughout departments: 70%
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    Questionable Relevance
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    Questionable Relevance

    58% of CIOs and other senior IT decision-makers fear that shadow IT may make the role of CIO redundant.
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    Strategic Focus
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    Strategic Focus

    81% said the CIO "owns" more business-focused Key Performance Indicators (KPIs) than tech ones, compared to two years ago.
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    Game-Changers
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    Game-Changers

    Two-thirds said that trends within mobility and unified communications provide to them a critical way to deliver real business results, while 64% cite the cloud.
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    Power Move
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    Power Move

    59% said the overall standing of the CIO within the boardroom has emerged as more central within the last two years.
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    Evolving Role
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    Evolving Role

    68% said board expectations for CIOs have increased in the last two years, and 64% feel that their board recognizes the need for a creative CIO.
 

The majority of CIOs feel that their role is changing–and the rising trend of shadow IT is having a significant impact on this sentiment, according to a recent survey from BT Global Services. The report, titled "Art of Connecting: Creativity and the Modern CIO," indicates that CIOs must adapt due to shifting demands among customers, along with the increasing need for innovation. And the emergence of shadow IT–a term which essentially describes how non-tech departments are calling their own shots with respect to tech acquisitions and deployments, without involving IT–has presented even more complications. In fact, most CIOs fear that shadow IT may make their roles redundant. That said, a number of the survey findings actually convey encouraging points, especially for tech leaders who adapt to the changes while finding new ways to add business value within their organization. "CIOs are perfectly placed to nurture creative uses of technology throughout their organizations while keeping a strategic view," said Luis Alvarez, CEO of BT Global Services. "Indeed, our research shows that the board expects nothing less … In this new environment, CIOs who can adopt a creative, imaginative and visionary mind-set–and look more to their IT partners for innovation and fresh thinking–will thrive." A total of 955 global CIOs and other senior IT decision-makers took part in the research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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