dcsimg
 
 
 
 
 
 

What IT Seeks From Automated Customer Systems

 
 
By Dennis McCafferty  |  Posted 06-26-2015
 
 
 
 
 
 
 
 
 
  • Previous
    What IT Seeks From Automated Customer Systems
    Next

    What IT Seeks From Automated Customer Systems

    By Dennis McCafferty
  • Previous
    Preferred Option
    Next

    Preferred Option

    55% of surveyed IT decision-makers said their companies currently rely on card scanning information capture processes, compared to just 19% who said they rely on paper-based processes.
  • Previous
    Due Diligence
    Next

    Due Diligence

    70% of those surveyed said they validate information captured from customers, but only 17% have a system in place to fully automate this process.
  • Previous
    Slow Grind
    Next

    Slow Grind

    71% said that information validation and authentication is time-consuming.
  • Previous
    Shaky Ground, Part I
    Next

    Shaky Ground, Part I

    Just 28% said they are "very confident" in the accuracy of information collected.
  • Previous
    Shaky Ground, Part II
    Next

    Shaky Ground, Part II

    72% said they've encountered errors in the information they've collected from customers.
  • Previous
    Out of Touch
    Next

    Out of Touch

    39% said being connected with external data sources would be helpful, but only 17% said their current systems had "excellent" connectivity with external sources and 21% have no connectivity at all.
  • Previous
    Major Issue
    Next

    Major Issue

    84% said ID verification is either "critical" or "very important," while nearly half feel that ID fraud would be "catastrophic" to business.
  • Previous
    Precarious Position
    Next

    Precarious Position

    Just 37% have "strong" identity verification/security in place, with 43% saying they only take "some steps" to authenticate customer IDs.
 

Businesses are increasingly turning to IT to find out more about their customers. As a result, the majority of CIOs and their tech teams are deploying card-scanning systems to automate consumer information capture, according to a recent survey from Acuant. The next level of adoption, it appears, will take the form of information validation, as a small minority of companies have automated this process. By failing to do so, organizations resign themselves to validation efforts that are too slow and error-prone while running a greater risk of "catastrophic" ID fraud, findings reveal. "Companies understand that more sophisticated information capture, verification and authentication significantly improves efficiency and security while making a positive impact on customer satisfaction," said Yossi Zekri, president and CEO of Acuant. "Businesses are beginning to embrace advanced card scanning solutions for smarter, fully automated information capture." A total of 115 IT decision-makers took part in the research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

Submit a Comment

Loading Comments...
 
eWeek eWeek

Have the latest technology news and resources emailed to you everyday.

By submitting your information, you agree that cioinsight.com may send you cioinsight offers via email, phone and text message, as well as email offers about other products and services that cioinsight believes may be of interest to you. cioinsight will process your information in accordance with the Quinstreet Privacy Policy.

Click for a full list of Newsletterssubmit