What IT Seeks From Automated Customer Systems

 
 
By Dennis McCafferty  |  Posted 06-26-2015 Email
 
 
 
 
 
 
 
 
 
  • Previous
    What IT Seeks From Automated Customer Systems
    Next

    What IT Seeks From Automated Customer Systems

    By Dennis McCafferty
  • Previous
    Preferred Option
    Next

    Preferred Option

    55% of surveyed IT decision-makers said their companies currently rely on card scanning information capture processes, compared to just 19% who said they rely on paper-based processes.
  • Previous
    Due Diligence
    Next

    Due Diligence

    70% of those surveyed said they validate information captured from customers, but only 17% have a system in place to fully automate this process.
  • Previous
    Slow Grind
    Next

    Slow Grind

    71% said that information validation and authentication is time-consuming.
  • Previous
    Shaky Ground, Part I
    Next

    Shaky Ground, Part I

    Just 28% said they are "very confident" in the accuracy of information collected.
  • Previous
    Shaky Ground, Part II
    Next

    Shaky Ground, Part II

    72% said they've encountered errors in the information they've collected from customers.
  • Previous
    Out of Touch
    Next

    Out of Touch

    39% said being connected with external data sources would be helpful, but only 17% said their current systems had "excellent" connectivity with external sources and 21% have no connectivity at all.
  • Previous
    Major Issue
    Next

    Major Issue

    84% said ID verification is either "critical" or "very important," while nearly half feel that ID fraud would be "catastrophic" to business.
  • Previous
    Precarious Position
    Next

    Precarious Position

    Just 37% have "strong" identity verification/security in place, with 43% saying they only take "some steps" to authenticate customer IDs.
 

Businesses are increasingly turning to IT to find out more about their customers. As a result, the majority of CIOs and their tech teams are deploying card-scanning systems to automate consumer information capture, according to a recent survey from Acuant. The next level of adoption, it appears, will take the form of information validation, as a small minority of companies have automated this process. By failing to do so, organizations resign themselves to validation efforts that are too slow and error-prone while running a greater risk of "catastrophic" ID fraud, findings reveal. "Companies understand that more sophisticated information capture, verification and authentication significantly improves efficiency and security while making a positive impact on customer satisfaction," said Yossi Zekri, president and CEO of Acuant. "Businesses are beginning to embrace advanced card scanning solutions for smarter, fully automated information capture." A total of 115 IT decision-makers took part in the research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

Submit a Comment

Loading Comments...
 
Manage your Newsletters: Login Register