What IT Seeks From Automated Customer Systems

What IT Seeks From Automated Customer Systems

What IT Seeks From Automated Customer SystemsWhat IT Seeks From Automated Customer Systems

By Dennis McCafferty

Preferred OptionPreferred Option

55% of surveyed IT decision-makers said their companies currently rely on card scanning information capture processes, compared to just 19% who said they rely on paper-based processes.

Due DiligenceDue Diligence

70% of those surveyed said they validate information captured from customers, but only 17% have a system in place to fully automate this process.

Slow GrindSlow Grind

71% said that information validation and authentication is time-consuming.

Shaky Ground, Part IShaky Ground, Part I

Just 28% said they are “very confident” in the accuracy of information collected.

Shaky Ground, Part IIShaky Ground, Part II

72% said they’ve encountered errors in the information they’ve collected from customers.

Out of TouchOut of Touch

39% said being connected with external data sources would be helpful, but only 17% said their current systems had “excellent” connectivity with external sources and 21% have no connectivity at all.

Major IssueMajor Issue

84% said ID verification is either “critical” or “very important,” while nearly half feel that ID fraud would be “catastrophic” to business.

Precarious PositionPrecarious Position

Just 37% have “strong” identity verification/security in place, with 43% saying they only take “some steps” to authenticate customer IDs.

Dennis McCafferty
Dennis McCafferty is a contributor to CIO Insight. He covers topics such as IT leadership, IT strategy, collaboration, and IT for businesses.

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