Why CIOs Need to Use Predictive Metrics

By Don Reisinger  |  Posted 03-31-2014 Email Print this article Print

Being able to accurately predict the future is a skill that only certain IT professionals possess. Some IT leaders can see upcoming trends, adapt to them before they make their presence known to competitors, and their company benefits as a result. At least, that's the moral of "Predicts 2014: Business Process Reinvention Is Vital to Digital Business Transformation," a new study from Gartner, which analyzes the importance of predictive business performance metrics to improve the overall quality of IT and achieve business success. "To prevail in challenging market conditions, businesses need predictive metrics—also known as 'leading indicators'—rather than just historical metrics (aka 'lagging indicators')," says Gartner Research Analyst Samantha Searle. "Predictive risk metrics are particularly important for mitigating and even preventing the impact of disruptive events on profitability." The Gartner survey was conducted in the last quarter of 2013 and examined how nearly 500 business and IT leaders used performance metrics and how those indicators helped shape the success of their operations. Not surprisingly, the better the performance metrics, the greater the odds a company will succeed in its business.

Don Reisinger is a freelance technology columnist. He started writing about technology for Ziff-Davis' Gearlog.com. Since then, he has written extremely popular columns for CNET.com, Computerworld, InformationWeek, and others. He has appeared numerous times on national television to share his expertise with viewers. You can follow his every move at http://twitter.com/donreisinger.


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