A majority of IT security executives are only somewhat confident in their enterprise's security, according to a new survey. One-third of respondents are confident in their security posture and one-quarter said they communicate effectively about security metrics and posture to senior management. These executives continue to rely mainly on quantitative metrics aimed at preventing breaches.... Read More »
When it comes to pursuing customer service inquiries and complaints, users are taking an out-with-the-old-in-with-the-new approach, according to a recent survey from Desk.com. In this case, "old" refers not only to phone calls, but email as well. And "new" translates to social media and chat-based options. The survey report,... Read More »
They serve a useful purpose but—let's face it—conference calls can often seem like an experience to endure rather than an opportunity for collaborative excellence. As a CIO, you are inevitably asked to participate in these calls. As a result, you've likely suffered through the classic conference call miscues:... Read More »
The COO of the Georgia Technology Authority drives substantial value through privatizing infrastructure and managed network services.Read More »
A recent mindset challenges the assumption that data storage costs will continue to decline and argues that collecting and indiscriminately storing data can be detrimental to business. The solution: deleting some data. In his thought piece, "Why Data Deletion Makes Sense (and Dollars),"... Read More »
The volume of data that CIOs and their teams oversee is growing immensely–increasing the need to hire a Chief Data Officer (CDO) if they don't already have one on board, according to a recent survey from Experian Data Quality. The report, titled "The Chief Data Officer: Bridging the Gap between Data... Read More »
It's time to shift your thinking about data security, according to security and data experts at DataGravity, a data-aware storage platform. "Many people consider data security to be synonymous with perimeter security," said Perry Dickau, director of product management at DataGravity. "However, with the rise in data breaches in today's IT... Read More »
Most state CIOs are implementing enterprisewide strategies to best support business efforts and make better investment decisions, according to a recent survey from the National Association of State Chief Information Officers (NASCIO) and Infosys Public Services. The resulting report, titled "