Why Machines Will Emerge as Top Collaborators

By Dennis McCafferty  |  Posted 01-08-2016 Email

With the current, rapid pace of advancements in artificial intelligence, modern managers are embracing the inevitable: that intelligent systems will step forward in the near future as trusted partners and collaborators in making business decisions, according to a recent survey from Accenture Strategy. The report, titled "Managers and Machines, Unite!," conveys encouraging—not intimidating—perspectives about the rising presence of these systems within enterprises. The vast majority of managers, for example, say they'd accept responsibility for these systems' actions just as they would a direct report or colleague. Most find it perfectly acceptable for an intelligent machine (a.k.a. "cognitive computer") to monitor their work and assess it—regardless of the impact upon their privacy. By viewing cognitive systems more as collaborators than threats, survey respondents feel better prepared for anticipated skills gaps among both managers and employees. "Intelligent machines will not only augment the decision-making abilities of managers by providing them with relevant insight and data, but free them to focus on more strategic tasks," said David Smith, senior managing director at Accenture Strategy. "The workforce of the future needs to have more intuition, creativity and emotional intelligence. Intelligent machines cannot provide that but do give managers the time to bring these attributes to the (forefront) and allow them to experiment, innovate and capture new growth opportunities." A total of 1,770 first-line, middle-level and executive managers took part in the research.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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