Automation of Business Processes Drives Benefits

By Karen A. Frenkel  |  Posted 11-19-2014 Email

The majority of IT professionals said the automation of business processes is essential in today's corporate environment, although demand for speed is stressing IT's abilities and resources. A new study by PMG, which offers an enterprise service catalog and business process automation software, finds that while automation can enhance customer experience and productivity, disparate systems and shadow IT can get in the way. As a result, business benefits are at risk. Nevertheless, "Automation of business processes from IT departments and the often lofty vision created by consultants to everyday acceptance and use with companies is starting to become a reality," says Joe LeCompte, principal at PMG. The blind study surveyed 304 North American IT leaders and was conducted in September 2014. Of those leaders, 53 percent were in IT management and 15 percent were senior IT executives (CIOs, CTO's, VPs). Company size ranged from less than $200 million in revenues to more than $3 billion. Industries represented include computer technology, consulting, finance/accounting, health care and manufacturing.

Karen A. Frenkel writes about technology and innovation and lives in New York City.


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